Browser Hanging when completing orders

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Is anyone else having customer problems going to the order confirmation page when placing an order?

The customer gets to the payment information and clicks on Place Order but either receives an error page or it just hangs forever.  The order order actually does come through. We see it in the Control Panel and the customer can go to their order history and it is there as well.

The customers all seem to be using Firefox and we do offline CC processing.

We are also seeing our browser hang frequently in the Control Panel with Firefox as well.  The screen never refreshes after hitting the submit to update any process, such as creating a shipping label.

Cheers,
Desiree
Knott

High Gravity Homebrewing & Winemaking Supplies

7164 S Memorial

Tulsa, OK 74133

(918) 461-2605

desiree@highgravitybrew.com

http://www.highgravitybrew.com 

Edited by highgravity - 09-November-2009 at 4:04pm

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highgravity Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 08-May-2006 Location: United States Status: Offline Points: 21	Post Options Post Reply Quote highgravity Report Post Thanks(0) Quote Reply Topic: Browser Hanging when completing orders Posted: 09-November-2009 at 4:03pm
	Is anyone else having customer problems going to the order confirmation page when placing an order? The customer gets to the payment information and clicks on Place Order but either receives an error page or it just hangs forever. The order order actually does come through. We see it in the Control Panel and the customer can go to their order history and it is there as well. The customers all seem to be using Firefox and we do offline CC processing. We are also seeing our browser hang frequently in the Control Panel with Firefox as well. The screen never refreshes after hitting the submit to update any process, such as creating a shipping label. Cheers, Desiree Knott High Gravity Homebrewing & Winemaking Supplies 7164 S Memorial Tulsa, OK 74133 (918) 461-2605 desiree@highgravitybrew.com http://www.highgravitybrew.com Edited by highgravity - 09-November-2009 at 4:04pm

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 09-November-2009 at 4:14pm
	Hi, Please raise a support ticket so that we can properly investigate.
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