Cannot Stop a Sale

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   Hi,
I created a sale today and when I started it I got a message saying it had stopped the sale because the number of items for the sale was more than the number of items available.
BUT, the sale is running, yet when I go to stop the sale, no sales show up.
It appears the system thinks the sale is stopped.

Any help would be appreciated,
Luke

Here's a page showing the sale: http://www.calhouncycle.com/productcart/pc/Airnimal-c97.htm

            ProductCart v4.5aMs SP 1

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l.Breen Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-November-2010 Location: Minneapolis Status: Offline Points: 10	Post Options Post Reply Quote l.Breen Report Post Thanks(0) Quote Reply Topic: Cannot Stop a Sale Posted: 18-December-2013 at 2:38pm
	Hi, I created a sale today and when I started it I got a message saying it had stopped the sale because the number of items for the sale was more than the number of items available. BUT, the sale is running, yet when I go to stop the sale, no sales show up. It appears the system thinks the sale is stopped. Any help would be appreciated, Luke Here's a page showing the sale: http://www.calhouncycle.com/productcart/pc/Airnimal-c97.htm ProductCart v4.5aMs SP 1

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 18-December-2013 at 6:54pm
	Please update to the latest version of ProductCart if possible, which should address this type of "limbo" issue with Sales. In the meantime, you can try the technique referenced in the following WIKI section to see if that works in this case: http://wiki.productcart.com/productcart/marketing-sales_manager#troubleshooting_stopping_a_sale
	The ProductCart Team Home of ProductCart shopping cart software

l.Breen Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-November-2010 Location: Minneapolis Status: Offline Points: 10	Post Options Post Reply Quote l.Breen Report Post Thanks(0) Quote Reply Posted: 19-December-2013 at 1:41pm
	That url is being redirected to this page: sm_manage.asp Possibly my issue is a bit deeper as it wasn't caused by hitting the back button, but I was attempting a store-wide sale and the# of products didn't match the number of products available to put on sale. Would I possibly need to change a file in the database? Thank You, Luke

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 24-December-2013 at 2:36pm
	Hi Luke, At this point, please open a regular support ticket (through your account on our store) and also include the specific details one of our developers can use to replicate the issue. In addition, please provide temporary FTP access to the 'ProductCart' folder on your server so that we can make sure all of the Sales Manager files are up to date. Thank you.
	The ProductCart Team Home of ProductCart shopping cart software