ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Using ProductCart
  New Posts New Posts RSS Feed - Control Panel login: 500 - Internal Server Error
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Control Panel login: 500 - Internal Server Error

 Post Reply Post Reply
Author
Message
PensOnline View Drop Down
Newbie
Newbie


Joined: 11-August-2017
Location: New Zealand
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote PensOnline Quote  Post ReplyReply Direct Link To This Post Topic: Control Panel login: 500 - Internal Server Error
    Posted: 11-August-2017 at 3:27pm
I have a legacy "Product Cart" installation, and started getting this error: 

500 - Internal server error

when attempting to login to the site Control Panel.

I would be most grateful for any help.


Back to Top
Greg Dinger View Drop Down
Certified ProductCart Developers
Certified ProductCart Developers
Avatar

Joined: 23-September-2006
Location: United States
Status: Offline
Points: 238
Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 3:31pm
You need to follow this procedure:

Control Panel:
  • Comment out the first “on error resume next” statement in includes/opendb.asp
  • Comment out the first “on error resume next” statement in pcadmin/adminv.asp

Once that is done, if you have a support plan,  submit a support request to Netsource and seek their assistance.  Or engage a developer.  But you need to get the raw error to be displayed before anyone will be able to direct you to the next step of the resolution.


Back to Top
PensOnline View Drop Down
Newbie
Newbie


Joined: 11-August-2017
Location: New Zealand
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote PensOnline Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 3:50pm
Thanks for your reply Greg.

I've checked those files:
-  opendb.asp has the line like this (commented out?)
 'on error resume next

- there's no 'on error resume next ' line in adminv.asp

The error log in /logs/iis reports:
800c0005|The_system_cannot_locate_the_resource_specified.__ 80

Is this what you mean by the raw error code?

Back to Top
PensOnline View Drop Down
Newbie
Newbie


Joined: 11-August-2017
Location: New Zealand
Status: Offline
Points: 4
Post Options Post Options   Thanks (0) Thanks(0)   Quote PensOnline Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 4:11pm
I don't have a support plan. 
Can you recommend a developer skilled in resolving this problem?
Back to Top
Greg Dinger View Drop Down
Certified ProductCart Developers
Certified ProductCart Developers
Avatar

Joined: 23-September-2006
Location: United States
Status: Offline
Points: 238
Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 11-August-2017 at 5:07pm
it seems odd that your adminv.asp file does not have that statement.

Regardless, I might be able to assist.  Unless you prefer to work with the authors (Netsource) please contact me directly via e-mail greg at greybearddesign.com to make arrangements.


Edited by Greg Dinger - 13-August-2017 at 2:59pm
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.078 seconds.