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Control Panel login: 500 - Internal Server Error |
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PensOnline 
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Joined: 11-August-2017 Location: New Zealand Status: Offline Points: 4 |
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 Topic: Control Panel login: 500 - Internal Server ErrorPosted: 11-August-2017 at 3:27pm |
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I have a legacy "Product Cart" installation, and started getting this error:
500 - Internal server errorwhen attempting to login to the site Control Panel. I would be most grateful for any help. |
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Greg Dinger
Certified ProductCart Developers 
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Posted: 11-August-2017 at 3:31pm |
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You need to follow this procedure:
Control Panel:
Once that is done, if you have a support plan, submit a support request to Netsource and seek their assistance. Or engage a developer. But you need to get the raw error to be displayed before anyone will be able to direct you to the next step of the resolution. |
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PensOnline
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Joined: 11-August-2017 Location: New Zealand Status: Offline Points: 4 |
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Posted: 11-August-2017 at 3:50pm |
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Thanks for your reply Greg.
I've checked those files: - opendb.asp has the line like this (commented out?) 'on error resume next - there's no 'on error resume next ' line in adminv.asp The error log in /logs/iis reports: 800c0005|The_system_cannot_locate_the_resource_specified.__ 80 Is this what you mean by the raw error code? |
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PensOnline
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Posted: 11-August-2017 at 4:11pm |
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I don't have a support plan.
Can you recommend a developer skilled in resolving this problem?
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Greg Dinger
Certified ProductCart Developers
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Posted: 11-August-2017 at 5:07pm |
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it seems odd that your adminv.asp file does not have that statement. Regardless, I might be able to assist. Unless you prefer to work with the authors (Netsource) please contact me directly via e-mail greg at greybearddesign.com to make arrangements.
Edited by Greg Dinger - 13-August-2017 at 2:59pm |
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