Credit Card Blank...

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   We had an order this morning that came in with no Credit Card information.
In the Payment Status panel, the Payment Method says Credit Card, and normally the card information is under that- and is for all the other orders.  But in this case, it's just blank.
Any ideas what could cause this?
Is it possible that during the process of saving the order a session variable might have timed out and disconnected the SessionId for the order with the credit card table?  I'm just guessing and trying to figure it out.
Thanks for your help,
Steve

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steverguy Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 05-April-2006 Location: United States Status: Offline Points: 44	Post Options Post Reply Quote steverguy Report Post Thanks(0) Quote Reply Topic: Credit Card Blank... Posted: 24-January-2014 at 9:43am
	We had an order this morning that came in with no Credit Card information. In the Payment Status panel, the Payment Method says Credit Card, and normally the card information is under that- and is for all the other orders. But in this case, it's just blank. Any ideas what could cause this? Is it possible that during the process of saving the order a session variable might have timed out and disconnected the SessionId for the order with the credit card table? I'm just guessing and trying to figure it out. Thanks for your help, Steve
	"Remember, 72.5% of all statistics are made up."

steverguy Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 05-April-2006 Location: United States Status: Offline Points: 44	Post Options Post Reply Quote steverguy Report Post Thanks(0) Quote Reply Posted: 24-January-2014 at 1:47pm
	So after contacting the customer, we found that he tried to pay by PayPal, was locked out (maybe due to an incorrect password) and then tried to complete the order by Offline Credit Card. Somehow the credit card information didn't save. This must just be a bug.
	"Remember, 72.5% of all statistics are made up."

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 27-January-2014 at 12:43pm
	Hi Steverguy, After searching our support archives, we cannot find any other reports where the credit card information was not properly saved when using off-line credit card processing, but it might just be that no one has ever tried 'switching' from PayPay to Off-line CC after being unable to login to their PayPal account. If you would like us to look into this further, please submit a support ticket through your ProductCart account so that we have the necessary details to review your version number and payment settings, etc. Thank you.
	The ProductCart Team Home of ProductCart shopping cart software

steverguy Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 05-April-2006 Location: United States Status: Offline Points: 44	Post Options Post Reply Quote steverguy Report Post Thanks(0) Quote Reply Posted: 27-January-2014 at 12:52pm
	Thanks for the reply! Now that we know what the customer did to cause the issue, I think the odds of this happening again are pretty small. That being said, if it does happen again I'll submit a support ticket. Thanks!
	"Remember, 72.5% of all statistics are made up."