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Replying to customer questions |
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cs 
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Joined: 04-May-2009 Location: Arkansas Status: Offline Points: 8 |
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 Topic: Replying to customer questionsPosted: 13-June-2009 at 6:17pm |
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When receiving a new order, some have and "i" beside them, apparently indicating a message from the customer. How do I reply to that question?
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Hamish
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Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 14-June-2009 at 12:40pm |
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Hi, The "I" against orders indicates a comment from a customer, which may or may not be a question. Really the helpdesk is designed to be the route for them to ask questions as after the order has been placed it's a little late for most questions. At the moment, you would need to find the customer record tovia "customer" to find a "mailto" link, but if you click on the customers name it will take you to the customer record where the email address is shown.
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