Duplicate Transactions

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic


   We use authorize.net and I have a customer who put in the wrong CCV code, so his transaction was declined.  Then he figured out what the right CCV code was and he clicked to go back to re-enter his credit card information.  After entering the correct information and clicking "Submit," he received a message that it was a duplicate transaction.  How long until the system no longer thinks this is a duplicate transaction so I can re-submit the order?  I know that I can bypass all this and enter the transaction manually on auth.net, but I would rather do it the right way.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
loracady Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-December-2007 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote loracady Report Post Thanks(0) Quote Reply Topic: Duplicate Transactions Posted: 24-September-2009 at 11:52am
	We use authorize.net and I have a customer who put in the wrong CCV code, so his transaction was declined. Then he figured out what the right CCV code was and he clicked to go back to re-enter his credit card information. After entering the correct information and clicking "Submit," he received a message that it was a duplicate transaction. How long until the system no longer thinks this is a duplicate transaction so I can re-submit the order? I know that I can bypass all this and enter the transaction manually on auth.net, but I would rather do it the right way.
	www.TheSleepShop.com

EarlJ Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02-May-2007 Location: United States Status: Offline Points: 4	Post Options Post Reply Quote EarlJ Report Post Thanks(0) Quote Reply Posted: 24-September-2009 at 11:07pm
	Hi Loracady, According to Authorize.net: 2 minutes unless you override This is from their knowledge base question: Error 11: A duplicate transaction has been submitted. The largest value we will accept for `x_duplicate_window` is 28800, which equals eight hours. If a value greater than 28800 sent, the payment gateway will default to 28800. If `x_duplicate_window` is set to 0 or to a negative number, no duplicate transaction window will be enforced for your software's transactions. If no value is sent, the default value of 120 (two minutes) would be used.

loracady Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28-December-2007 Location: United States Status: Offline Points: 2	Post Options Post Reply Quote loracady Report Post Thanks(0) Quote Reply Posted: 25-September-2009 at 11:42am
	Thanks EarlJ!
	www.TheSleepShop.com