|
getting Shipping error help |
Post Reply 
|
| Author | ||
dominicparrillo 
Groupie 
Joined: 22-March-2010 Location: Florida Status: Offline Points: 0 |
 Post Options
 Thanks(0)
 Quote Reply
 Topic: getting Shipping error helpPosted: 01-April-2010 at 6:07am |
|
|
towards end of checkout - we get this error...
No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists, please contact the store administrator.
why is this appearing... it wont let orders be placd
|
||
 |
||
|
dominicparrillo
Groupie
Joined: 22-March-2010 Location: Florida Status: Offline Points: 0 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 6:31am |
|
|
here is screen shot as of now.... also notice broken image? what is that image and what is path.... again i humbly ask... and thanks! http://www.ll4g.com/html/chkout.jpg
|
||
|
||
|
Hamish
Admin Group 
Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 6:47am |
|
|
Hi,
The broken image is alomost certainly because it has not been uploaded - check which image it should be and then upload it. Regarding the shipping rates not being returned see : http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned - The WIKI is your friend :-) Was it working before and has stopped working - or has it never worked? Check your shipping settings are correctly configured and that the shipping company has your store in Live mode. You can also allow checkout if no rates are returned if you wish - see the WIKI : http://wiki.earlyimpact.com/productcart/shipping-general_settings#allow_customers_to_complete_order_if_no_shipping_rates_are_returned |
||
|
||
|
dominicparrillo
Groupie
Joined: 22-March-2010 Location: Florida Status: Offline Points: 0 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 6:53am |
|
|
HI - It was working fine... but then all of a sudden it is not... |
||
|
||
|
dominicparrillo
Groupie
Joined: 22-March-2010 Location: Florida Status: Offline Points: 0 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 6:59am |
|
|
about the button - I went to this page..... http://wiki.earlyimpact.com/_detail/productcart/pc_buttons_new.png?id=productcart%3Asettings-buttons - and do not see a back button... nor do i see where to put it... please let me know on the button... thanks again!
|
||
|
||
|
dominicparrillo
Groupie
Joined: 22-March-2010 Location: Florida Status: Offline Points: 0 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 7:04am |
|
|
One more point too... about the shipping error... i notice CANADA shipping service is working...
|
||
|
||
|
Greg Dinger
Certified ProductCart Developers 
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 8:46am |
|
|
The buttons on the onepagecheckout.asp page are hard-coded on that page, and will not be controlled via the store settings until v4.1.
Concerning the shipping situation, you would help by telling us what shipping methods you have active, and what is not showing up. Nobody is a mind reader here.
|
||
|
||
|
Hamish
Admin Group
Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 11:56am |
|
|
Hi,
When you say Canada Shipping is working - Is this a Canadian store? It would only be used by a Canadian store. Have you determined that the missing button is a definately a "back" button? |
||
|
||
|
Guests
Guest 
|
Post Options
Thanks(0)
Quote Reply
Posted: 01-April-2010 at 5:35pm |
|
I was able to reproduce this while working on a shipping calc problem. There is a mistake in the OPC code:
right before the "continue" button. |
||
|
||
|
benpate
Groupie
Joined: 15-February-2007 Location: United States Status: Offline Points: 0 |
Post Options
Thanks(0)
Quote Reply
Posted: 02-April-2010 at 1:19pm |
|
|
Regarding the broken image. I had the same thing happen and fixed it but dont remember exactly what I did. But if you still cant figure it out then I can help you :)
Regarding shipping rate problem. Check to make sure your products have weights assigned to them. We have also had a problem with rates not always being returned and a server reboot fixes the problem. That might not be an option for you on shared hosting. It would be nice if when that happens it would show in the control panel error report with a breakdown of exactly what was sent to UPS, Fedex etc and what the exact response was. |
||
|
ProductCart SEO - Resellers and Affiliates welcome
|
||
|
||
|
Post Reply
|
|
Tweet
|
| Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |
Topic Options
dominicparrillo wrote: