Cart Clears After Payment Options Screen

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Need some advice from the forum.

Right now with ProductCart the cart contents gets cleared when you proceed to the payment options screen in onepagecheckout. But a user might bail out of the payment process, but come back later. Comes back to only find that their cart contents are gone. 

The products we will be selling will require customizations and we'd like to retain the users hard work by retaining their cart even if they bail out midway through the checkout process.

Is there a piece of code in onepagecheckout.asp that I can comment out to do this? 

Edited by nbuangan - 01-November-2010 at 5:25pm

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nbuangan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01-November-2010 Status: Offline Points: 0	Post Options Post Reply Quote nbuangan Report Post Thanks(0) Quote Reply Topic: Cart Clears After Payment Options Screen Posted: 01-November-2010 at 5:08pm
	Need some advice from the forum. Right now with ProductCart the cart contents gets cleared when you proceed to the payment options screen in onepagecheckout. But a user might bail out of the payment process, but come back later. Comes back to only find that their cart contents are gone. The products we will be selling will require customizations and we'd like to retain the users hard work by retaining their cart even if they bail out midway through the checkout process. Is there a piece of code in onepagecheckout.asp that I can comment out to do this? Edited by nbuangan - 01-November-2010 at 5:25pm

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 01-November-2010 at 6:08pm
	Hi, Is the URL changing? e.g. going from a non WWW version to a WWW version? That is the commonest cause - See http://wiki.earlyimpact.com/developers/timeout-issues for an explanation of why and the solution. Edited by Hamish - 01-November-2010 at 6:09pm
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

nbuangan Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01-November-2010 Status: Offline Points: 0	Post Options Post Reply Quote nbuangan Report Post Thanks(0) Quote Reply Posted: 01-November-2010 at 8:43pm
	No, thedomain doesn't change from www to non-www

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 23-November-2010 at 5:53pm
	Hmm, that is usually involved. The root cause is ( I believe) always because the session changed so I suspect the session is changing when it switches to https.. Please raise a support ticket so we can investigate.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code