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Changing Customer Payment Method |
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austcold 
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Joined: 29-May-2008 Location: Australia Status: Offline Points: 0 |
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 Topic: Changing Customer Payment MethodPosted: 14-February-2011 at 7:44pm |
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A customer made a purchase in the online store and selected Direct Debit payment option.
But then they called by phone and paid via credit card! I can not see how I can change this payment method to credit card. |
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www.austcoldindustries.com.au
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Brett
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Joined: 22-April-2008 Location: Phoenix, AZ Status: Offline Points: 89 |
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Posted: 14-February-2011 at 8:57pm |
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I don't see a way to change the order payment method without some kind of modification. You should probably cancel the order and create a new one with the new payment details if you want the order to reflect the change of payment method.
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intour
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Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0 |
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Posted: 22-February-2011 at 5:19am |
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I think this has been raised before and as far as I am aware Brett's solution is the best one.
The order has it's status updated once a payment has been accepted and I don't think you can edit the payment method after that point - which does make some sense.
Nigel
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