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Problem Importing products.

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Maudeh View Drop Down
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    Posted: 03-March-2011 at 11:43am
Hi , I need hellp ,
 
I'm trying , since yesterday, to import a product with wizard and its says that the file is too small. I tried to import my file and then its says , record1: the sku is not in the data base. But its in the servor so , I don'T know what to do can you help me please ?
 
[Subject edited by Hamish]


Edited by Hamish - 03-March-2011 at 12:08pm
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 12:06pm
Hi, Please check you are following the process corectly as described in the WIKI : http://wiki.earlyimpact.com/productcart/products_import
The most common issues are an incorrectly named range, not formattings SKU's as TEXT  and not removing cloumns that you do not need.
If you then still cannot get this to work please raise a support ticket. When you get the auto-reply please reply to it, attaching the file you are attempting to import.
  
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Maudeh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Maudeh Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 1:26pm
HI, I tried everything, maybe its in the text like you said but maybe its about the ponctuation? is it possible ? because when we added  other products there was columns and there was no problem , now there is. So , I don'T know what to do and I Already read the wiki guide, do yo u have a solution please ? thank you
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 2:16pm
Hi, Please raise a support ticket & we will then be able to investigate properly.
  
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Maudeh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Maudeh Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 4:41pm
where can I find it ?
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Greg Dinger View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 4:45pm
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Maudeh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Maudeh Quote  Post ReplyReply Direct Link To This Post Posted: 03-March-2011 at 4:49pm
thank you !
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