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Adding/Cloning Product Breaks Category Page
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cyberactive View Drop Down
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Joined: 03-November-2011
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cyberactive Quote  Post ReplyReply Direct Link To This Post Topic: Adding/Cloning Product Breaks Category Page
    Posted: 03-November-2011 at 4:34pm
Hello all,

I have the cart installed over at http://hottanningbeds.com and am new to using it. I have recently been asked to add two new products. I have tried creating them from scratch and also tried cloning existing products. Whenever I activate the products the corresponding category page is broken.

I get this error:
Customer Reference Number: 50298702-145152
Date/Time: 11/2/2011
Session ID: 50298702
Error Number: 3021
Source: ADODB.Field
Description: Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record.

query=SELECT idDiscountperquantity FROM discountsperquantity WHERE idproduct=3820 and discountPerUnit<>0
Request Method: GET
Server Port: 80
HTTPS: off
Local Address: 173.203.227.70
Host Address: 98.174.196.217
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
URL: /tanningbeds/pc/viewCategories.asp
HTTP Headers: hottanningbeds.com, en-us,en;q=0.5



Any help is much appreciated. Thank you in advance!
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Greg Dinger View Drop Down
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Joined: 23-September-2006
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Points: 238 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 03-November-2011 at 4:43pm
I doubt this can be resolved in the forum because it's likely going to require gaining FTP access to deal with it.  What version code is this?  Are there any mods in the store?  If so, examine those changes.  otherwise I'd suggest you file a support request with EI because stock code won't typically break that way, and someone technical will need to look at code/data to see what's giving it heartburn. 
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cyberactive View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote cyberactive Quote  Post ReplyReply Direct Link To This Post Posted: 03-November-2011 at 4:55pm
Thanks for your response Greg. As I said I was basically thrown into this project yesterday as the previous managers are no longer available.

The version I see is "PC v3.1 "

I'm sure there are mods that have been installed and code altered. It sounds like I will be filing a support request. Thank you!
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