Wish: edit reviews without awarding more points |
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Lindsay
Newbie Joined: 17-December-2008 Status: Offline Points: 17 |
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Posted: 05-March-2013 at 12:39pm |
We currently use the rewards-for-reviews program and LOVE it- it's been fantastic to see customers rapidly adding relevant content to our site! My one issue is that occasionally a review needs to be edited (for example, a customer writes a review referencing a sizing issue, then a few months later the manufacturer changes all their sizing thus resolving the issue, so I need to add a footnote to the review alerting customers the product sizing has been updated since the review was left) Currently when I edit a review for which rewards were given, the customer receives reward points a second time. It's not a major issue, but frustrating to always have to go to the customer's page and deduct those points. Also, I'm concerned that if it's awarding points like it would for a new review, it may be triggering the "thanks for your review" email that the initial approval does? |
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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that sounds like a need for a support ticket to EI.
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Hamish
Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Hi, That issue has been fixed in our next release. If you raise a support ticket and are on a recent release we may well be able to send you the (single) file with the fix, unless there are other changes in the file for the next release as well.
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