Cannot Stop a Sale |
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l.Breen
Newbie Joined: 15-November-2010 Location: Minneapolis Status: Offline Points: 10 |
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Posted: 18-December-2013 at 2:38pm |
Hi,
I created a sale today and when I started it I got a message saying it had stopped the sale because the number of items for the sale was more than the number of items available. BUT, the sale is running, yet when I go to stop the sale, no sales show up. It appears the system thinks the sale is stopped. Any help would be appreciated, Luke Here's a page showing the sale: http://www.calhouncycle.com/productcart/pc/Airnimal-c97.htm
ProductCart v4.5aMs SP 1
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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Please update to the latest version of ProductCart if possible, which should address this type of "limbo" issue with Sales. In the meantime, you can try the technique referenced in the following WIKI section to see if that works in this case:
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l.Breen
Newbie Joined: 15-November-2010 Location: Minneapolis Status: Offline Points: 10 |
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That url is being redirected to this page:
sm_manage.asp Possibly my issue is a bit deeper as it wasn't caused by hitting the back button, but I was attempting a store-wide sale and the# of products didn't match the number of products available to put on sale. Would I possibly need to change a file in the database? Thank You, Luke |
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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Hi Luke,
At this point, please open a regular support ticket (through your account on our store) and also include the specific details one of our developers can use to replicate the issue. In addition, please provide temporary FTP access to the 'ProductCart' folder on your server so that we can make sure all of the Sales Manager files are up to date. Thank you.
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