Free Shipping Coupon Problems

Hi,

I've posted about this before but I don't think it was ever addressed.

This is a problem that affects me every day on my website. It seems like it would be so easy to fix. Here's the issue:

When I make a coupon code for free shipping I can set what products the coupon works for. However someone can add one hundred other products to their shopping cart and add just one product that the free shipping coupon works for and their WHOLE order will receive free shipping. I as a user cannot block Product Cart from giving away free shipping to any product people care to place in their cart.

What ends up happening is that I am having to make phone calls every day to people and explain to them that products they put in their cart don't qualify. You can imagine how those phone calls go. Calls I shouldn't have to be making in the first place.

Please respond back on this issue. I need assurance this will can be changed.

Also, I talked with a programmer who is very familiar with Product Cart and was told that the code to adjust this is in an encrypted file that he cannot alter. So this needs to happen with Early Impact themselves.


Edited by BigOrder - 23-October-2009 at 1:41pm

Just saw that you can specify weight under coupons.   That will fix the tiny flaw you will encounter with my previous post.  Set the free shipping to orders that have 0 weight only.  Voila, all working the way you envisioned.

I've checked on my backend under coupons.  It seems that you can set 2 conditions.  Weight and min order amount.  I know the solution is not perfect, so you need to wage what works better for you.   The current issue or not showing the weight correctly.  I'm a user as well, and try to work around issues whenever possible.  EI cannot write a cart that works for everyone.  They have to find the middle way to satisfy most, this means that users sometimes have to live with certain problems.  This applies to all shopping carts out there.

Don't complain at me, that it does not solve your problem.  You should be thankful that someone is at least trying to offer a solution.  All you do is complain.  Perhaps you need to pay someone for your site problems. 

That's what you get for taking the time to help.  At least others are nicer.  And there are many helpful people on this board that will take the time, if you are nice enough.  Lesson learned.

Wow Katharine... I'm really kind of shocked that you would be so thin-skinned.

I really wasn't "complaining" at you at all. The only reason I'm stopping by again now is to kind of defend my good name. You won't see me post in this thread again as an Early Impact moderator answered my concerns. But I can tell you that you really shouldn't take people telling you your suggestions don't work for them so personally.

Have a good one.