Guest Checkout - merging accounts

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   Does anyone have experience with Guest Checkout that they could share?   I have a regular customer who forgot her password, and she's not receiving the e-mails sent through the cart with her password (not surprising since she's an AOL address - customers with Yahoo addresses seem to have that same problem!).

She placed an order yesterday using Guest Checkout, and said that she did not receive the promised e-mail with instructions on how to merge the two accounts (to consolidate the Rewards Points earned), either.  I checked the Wiki, and the section on merging accounts and working with the guest accounts is not active.   :(   

Can we manually merge accounts on the customer's behalf?   Seems to me that we used to be able to consolidate more than one account together (for example, if a customer had two accounts under different e-mail addresses).   Or can someone post the instructions on how she can merge them herself so I can share them with her?  

Thanks in advance!

Brenda Sievers
Oak Court Creations
.... a very happy ProductCart user!

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oakcourt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-November-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote oakcourt Report Post Thanks(0) Quote Reply Topic: Guest Checkout - merging accounts Posted: 25-January-2010 at 10:09am
	Does anyone have experience with Guest Checkout that they could share? I have a regular customer who forgot her password, and she's not receiving the e-mails sent through the cart with her password (not surprising since she's an AOL address - customers with Yahoo addresses seem to have that same problem!). She placed an order yesterday using Guest Checkout, and said that she did not receive the promised e-mail with instructions on how to merge the two accounts (to consolidate the Rewards Points earned), either. I checked the Wiki, and the section on merging accounts and working with the guest accounts is not active. :( Can we manually merge accounts on the customer's behalf? Seems to me that we used to be able to consolidate more than one account together (for example, if a customer had two accounts under different e-mail addresses). Or can someone post the instructions on how she can merge them herself so I can share them with her? Thanks in advance! Brenda Sievers Oak Court Creations .... a very happy ProductCart user!

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 25-January-2010 at 1:58pm
	Hi Brenda, Let's address the issues separately: - Email Not Sent: if the store sends other emails successfully, then the e-mails are definitely being sent. They may not receive the customer because of AOL's SPAM filters, although we have never seen those emails being labeled as SPAM in our tests. - Consolidating: they can consolidate their account even if they did not receive the e-mail alert to do so. They simply need to log in with their e-mail and Order Code, then use the link at the bottom of the page. - Consolidating in the Control Panel: yes, you can consolidate accounts in the Control Panel, but you should first switch the "Guest" account to a "Registered" account. You can do so on the "Edit Customer" page. Once they are both "Registered" accounts, you can move all orders under one account. We will double-check the WIKI and see why the documentation on this feature is not live. We certainly apologize for the inconvenience. Best Regards, Edited by earlyimp - 25-January-2010 at 2:00pm
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oakcourt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-November-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote oakcourt Report Post Thanks(0) Quote Reply Posted: 25-January-2010 at 3:20pm
	I just took care of merging the accounts for her - thank you for posting the instructions!