storeconstants problem

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   Hi Everyone,

I've been testing orders and surfing on our shopping cart. (I'm on version v4.1 BTO). I noticed we were having problems when the address bar switched from:
http://www.mydomain.com/ to http://mydomain.com/
Things would drop from the shopping cart and other fun login/logout issues.

I traced the links and saw that it was not hard-coded in any of my header or footer files like that. When I did a search in the ProductCart folder, I found the culprit in storeconstants.asp.

When I check storeconstants.asp, the scStoreURL for the store is http://mydomain.com. If I change it to http://www.mydomain.com it SOLVES all the issues. I was so excited, then I tried to log in and add more products.

BUT, I am locked out of the Control Panel and it tells me my license is invalid and says I'm trying to use the same installation on a different storefront and that the license is only good for one store. If I take the www. back out I can log in, but then I have the surfing problem again.

Thoughts?

Thank you so much.

-Andrea

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AndreaPou Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19-November-2010 Status: Offline Points: 0	Post Options Post Reply Quote AndreaPou Report Post Thanks(0) Quote Reply Topic: storeconstants problem Posted: 14-April-2011 at 4:25pm
	Hi Everyone, I've been testing orders and surfing on our shopping cart. (I'm on version v4.1 BTO). I noticed we were having problems when the address bar switched from: http://www.mydomain.com/ to http://mydomain.com/ Things would drop from the shopping cart and other fun login/logout issues. I traced the links and saw that it was not hard-coded in any of my header or footer files like that. When I did a search in the ProductCart folder, I found the culprit in storeconstants.asp. When I check storeconstants.asp, the scStoreURL for the store is http://mydomain.com. If I change it to http://www.mydomain.com it SOLVES all the issues. I was so excited, then I tried to log in and add more products. BUT, I am locked out of the Control Panel and it tells me my license is invalid and says I'm trying to use the same installation on a different storefront and that the license is only good for one store. If I take the www. back out I can log in, but then I have the surfing problem again. Thoughts? Thank you so much. -Andrea

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 14-April-2011 at 4:34pm
	Hi Andrea, We can reset your license but you will need to send us an e-mail and we will let you know what we need from you to verify your license, etc. Please send the e-mail to is at info(at)earlyimpact.com.
	The ProductCart Team Home of ProductCart shopping cart software

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 14-April-2011 at 5:45pm
	Hi Andrea, The reson for the loss of cart contents is that, to the server, the www and non-www views are separate sites, so a new session is started when you switch. To prevent this see http://wiki.earlyimpact.com/developers/timeout-issues#use_of_different_domain_names
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

bodyexposed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6	Post Options Post Reply Quote bodyexposed Report Post Thanks(0) Quote Reply Posted: 20-April-2011 at 6:43am
	Hi Hamish, I have had a similar problem with users (and Google) entering my domain name incorrectly, and have added your wiki code to stringfunctions.asp. This works well, except in the case where a user goes to a page with a SEO URL. This gives an error message when adding to cart, as the URL is misformed. Have you tested the wiki code with SEO URLs turned on ?
	Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 20-April-2011 at 8:59am
	Richard, I can't speak to that code, but we have a different approach to the issue. On our IIS6 servers we run www.helicontech.com ISAPI Rewrite. On IIS7 gear we have URL Rewrite. Using those tools we create rules that handle the www versus non-www requests and it works seamlessly. You may want to ask your host if either is available.

AndreaPou Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 19-November-2010 Status: Offline Points: 0	Post Options Post Reply Quote AndreaPou Report Post Thanks(0) Quote Reply Posted: 20-April-2011 at 9:19am
	I just wanted to let you know the problem is fixed. Early Impact support reset my license and I was able to change it to http:www.mydomain.com AND log into the control panel afterward. Thanks so much Cedric & the rest of the Early Impact Support team. Best wishes, Andrea

bodyexposed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6	Post Options Post Reply Quote bodyexposed Report Post Thanks(0) Quote Reply Posted: 22-April-2011 at 10:14am
	Greg, thanks for the suggestion. It has fixed the problem for me.
	Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 22-April-2011 at 11:03am
	were you on IIS6 or 7?

bodyexposed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6	Post Options Post Reply Quote bodyexposed Report Post Thanks(0) Quote Reply Posted: 22-April-2011 at 11:35am
	I don't know - I just asked my host first-web.net to redirect one domain to the other.
	Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk