Processing Exchanges

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I searched here in the forum for how others deal with processing exchanges but came up empty handed. How do PC store owners process exchanges? I have an order that contains multiple items and now I have received only one of the items for exchange (a partial return). I went through the RMA process in order to accept the return from the beginning and I have changed the RMA information to indicate that one item has been returned. But in order to process this return as an exchange and not credit the customers account, do I need to create another order with the new item details and zero out the balance due? This new order will have a new order number when it should just be a modification of the original order. Is this the only way to utilize PC's built in shipping manager?
But now that I'm thinking about it and looking at the control panel, should I just edit the original order, change the quantity for the returned item to zero, add to the order the new product they would like in exchange, recalculate shipping charges and update the order?
Thanks in advance for helping to explain this process.
Kindest Regards

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Jackalope Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 07-July-2006 Status: Offline Points: 0	Post Options Post Reply Quote Jackalope Report Post Thanks(0) Quote Reply Topic: Processing Exchanges Posted: 08-December-2007 at 1:42pm
	I searched here in the forum for how others deal with processing exchanges but came up empty handed. How do PC store owners process exchanges? I have an order that contains multiple items and now I have received only one of the items for exchange (a partial return). I went through the RMA process in order to accept the return from the beginning and I have changed the RMA information to indicate that one item has been returned. But in order to process this return as an exchange and not credit the customers account, do I need to create another order with the new item details and zero out the balance due? This new order will have a new order number when it should just be a modification of the original order. Is this the only way to utilize PC's built in shipping manager? But now that I'm thinking about it and looking at the control panel, should I just edit the original order, change the quantity for the returned item to zero, add to the order the new product they would like in exchange, recalculate shipping charges and update the order? Thanks in advance for helping to explain this process. Kindest Regards

scarlettscloset Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 12-August-2006 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote scarlettscloset Report Post Thanks(0) Quote Reply Posted: 22-February-2008 at 4:08pm
	You can use the original order; however, we have found that the audit trail is stronger if we track each transaction separately. So when the item is returned, I zero out the original order; create a new order for the same customer with the exchange merchandise in it and report both at the end of the month. Pamela
	Scarlett

Barney Stone Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20-February-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote Barney Stone Report Post Thanks(0) Quote Reply Posted: 25-February-2008 at 8:05am
	The Stone Edge Order Manager (www.StoneEdge.com/OrderManager.htm), which is now compatible with ProductCart, includes an extensive system for dealing with returns, exchanges and RMAs. You can find details in our Knowledge Base at http://www.stoneedge.com/help/OM_DOC/view_order/rmas/Returns .htm
	Barney Stone, President Stone Edge Technologies, Inc. www.StoneEdge.com 610-994-3699 ext 111