missing order numbers

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Our customer is upset because they can't account for all the order numbers.  Occasionally an order number can not be found and they don't know if it means that order is lost in cyberspace or what.  Does anyone else have this problem?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
Cborj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote Cborj Report Post Thanks(0) Quote Reply Topic: missing order numbers Posted: 12-November-2008 at 11:24pm
	Our customer is upset because they can't account for all the order numbers. Occasionally an order number can not be found and they don't know if it means that order is lost in cyberspace or what. Does anyone else have this problem?
	CB

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 3:39am
	This is perfectly normal as not all orders are completed. Orders that were not completed can be found under "Orders > Incomplete Orders". In most cases, an order is incomplete simply because the customer decided not to complete the purchase. For more information on incomplete orders, please see "Understanding the Order Status" in the ProductCart WIKI.
	The ProductCart Team Home of ProductCart shopping cart software

Cborj Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-February-2008 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote Cborj Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 9:50am
	Thing is there are more missing order numbers than there are orders in Incomplete Orders and this missing order number phenomenon has just started happening recently.
	CB

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 13-November-2008 at 10:42am
	It could be a payment gateway that has not been setup properly and is therefore not "talking back" to ProductCart correctly. It could also be an expired SSL certificate, which also affects communication with the payment gateway. If you cannot find the problem, you should open a support ticket.
	The ProductCart Team Home of ProductCart shopping cart software