Checkout Process

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   I've just noted a problem when checking out. If I have a product shown as Free Shipping (by checking No Shipping Charge and Display No Shipping Text checked in CP) and the Customer has a separate shipping address, the checkout process skips over the shipping tab but on the Summary Tab it has the shipping address the same as the billing address. I doubled checked that the customer has a separate shipping address which is shown as the default shipping address. Any ideas on what's happening here? 

On another area, is there a way to suppress the url from printing on the Printer Friendly Invoice? It shows the full path to OrdInvoice.asp.

Thanks for any help or ideas.

Alan

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macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Topic: Checkout Process Posted: 19-December-2008 at 2:08pm
	I've just noted a problem when checking out. If I have a product shown as Free Shipping (by checking No Shipping Charge and Display No Shipping Text checked in CP) and the Customer has a separate shipping address, the checkout process skips over the shipping tab but on the Summary Tab it has the shipping address the same as the billing address. I doubled checked that the customer has a separate shipping address which is shown as the default shipping address. Any ideas on what's happening here? On another area, is there a way to suppress the url from printing on the Printer Friendly Invoice? It shows the full path to OrdInvoice.asp. Thanks for any help or ideas. Alan

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 19-December-2008 at 3:40pm
	Hi Alan, Can you please raise a support ticket so we can investigate properly. Thanks.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Posted: 19-December-2008 at 3:46pm
	Thanks Hamish, Will do. Alan

ericpollard Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-November-2008 Status: Offline Points: 0	Post Options Post Reply Quote ericpollard Report Post Thanks(0) Quote Reply Posted: 31-December-2008 at 1:40am
	So was this fixed? Is it a common error that requires a patch? I often require free shipping, but haven't put my site online yet. Will this happen to me as well... ?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 31-December-2008 at 4:28am
	Hi Eric, It wasn't broken. There is a setting in the Shipping Settings page which controls this behaviour :- "Hide shipping address Input form when only products flagged as "No Shipping Required" are in the cart. " If it's unchecked the shipping address input field should display when only products flagged as "No Shipping" are in the cart.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

macleather Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3	Post Options Post Reply Quote macleather Report Post Thanks(0) Quote Reply Posted: 31-December-2008 at 12:04pm
	Hi EricPollard, Hamish is correct, it was not broken. Due to an upgrade problem I had, that setting to hide shipping address got inadvertently checked. (which by the way the quick and fabulous EI support team found very quickly). Everything is working fine now. In case it helps, here's how I do the free shipping. I changed Line 713 (in my version) in Languages.asp from "No Shipping Required" to "FREE SHIPPING" then on the "Other Settings" section of the product page in CP I select "No Shipping Charge" and "Show No Shipping Text" and as a result "FREE SHIPPING" appears on the product page. In my case, it's all capitalized and in red for best visibility. Works Great. Hope this helps, Alan

ericpollard Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-November-2008 Status: Offline Points: 0	Post Options Post Reply Quote ericpollard Report Post Thanks(0) Quote Reply Posted: 01-January-2009 at 2:36am
	Good to know it wasn't a problem. I assumed it wasn't because that would just be a ridiculous error, but you never know! Thanks for the tip macleather, I'll make a note of that. I may end up using that idea.