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Entering phone orders

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cpgmar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cpgmar Quote  Post ReplyReply Direct Link To This Post Topic: Entering phone orders
    Posted: 15-March-2011 at 10:13am
I am not sure if this issue has been addressed before, my searches have found nothing.  We take a large number of phone orders.  When we use the Control Panel to enter a new account and then click "Place Order" for that customer, a new browser tab opens in Firefox at our store and we are logged in as that account to place the order.  When we complete the order, we close the tab, and wait for another customer to call in.  With the next customer, we do the same thing and we find that when we go to the storefront again, we will either be logged in as the previous account, or be asked to login again, or get an error message.  The only fix for us is to close the browser altogether and reopen it, find the account again and click place order. 

Does anyone else have this happen?  Is there a fix that I am not aware of?  Are there settings in my Firefox browser that I have set wrong?Confused
Cindy

The Tasteful Garden

www.tastefulgarden.com
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 11:44am
This should definitely not be happening. In recent versions of ProductCart, the "Place Order" links in the Control Panel use the file "adminPlaceOrder.asp" to clear all sessions before redirecting to the storefront.

Which version are you using?
The ProductCart Team

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 11:47am
v4.04 with some 4.1 stuff like SB pushed back into it.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 11:54am
Unless the store is using an incorrect version of "adminPlaceOrder.asp" (or a link to place an order in the storefront that does not invoke that file), the behavior described above should not happen.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 11:59am
we'll look into that.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bodyexposed Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 4:27pm
I've found the same problem. We take phone orders in the same way, and have overcome the problem by logging out of the storefront, when the order is complete. Otherwise adminplaceOrder.asp does not clear the previous customer login.
Richard Bonfield

Underwear store for men

http://www.bodyexposed.co.uk
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 4:50pm
AdminPlaceOrder.asp clears the customer session:
session("idcustomer")=""

Unless you are then checking out on a different domain, it is technically impossible that you are still logged in as the customer. Could it be that you are accessing the Control Panel on a different domain? E.g. "www" is missing?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bodyexposed Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 5:10pm
It's the same domain, using the same PC often just a few minutes later. The problem does not occur if a session timeout, say 20 mins, has elapsed. I'm using the latest version of PC. It's a mystery.
Richard Bonfield

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http://www.bodyexposed.co.uk
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Matt View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Matt Quote  Post ReplyReply Direct Link To This Post Posted: 15-March-2011 at 9:55pm
@bodyexposed - Placing the order from the control panel should clear your sessions, just the same as logging out in the storefront. I would like to understand the entire process you are going through.  Can you open a ticket and provide the exact steps to replicate the issue?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bodyexposed Quote  Post ReplyReply Direct Link To This Post Posted: 16-March-2011 at 6:02am
Matt, I will do some tests to confirm that the problem can be replicated.
Richard Bonfield

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