Entering phone orders |
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cpgmar
Newbie Joined: 04-December-2005 Location: United States Status: Offline Points: 2 |
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Posted: 15-March-2011 at 10:13am |
I am not sure if this issue has been addressed before, my searches have found nothing. We take a large number of phone orders. When we use the Control Panel to enter a new account and then click "Place Order" for that customer, a new browser tab opens in Firefox at our store and we are logged in as that account to place the order. When we complete the order, we close the tab, and wait for another customer to call in. With the next customer, we do the same thing and we find that when we go to the storefront again, we will either be logged in as the previous account, or be asked to login again, or get an error message. The only fix for us is to close the browser altogether and reopen it, find the account again and click place order.
Does anyone else have this happen? Is there a fix that I am not aware of? Are there settings in my Firefox browser that I have set wrong? |
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Cindy
The Tasteful Garden www.tastefulgarden.com |
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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This should definitely not be happening. In recent versions of ProductCart, the "Place Order" links in the Control Panel use the file "adminPlaceOrder.asp" to clear all sessions before redirecting to the storefront.
Which version are you using? |
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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v4.04 with some 4.1 stuff like SB pushed back into it.
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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Unless the store is using an incorrect version of "adminPlaceOrder.asp" (or a link to place an order in the storefront that does not invoke that file), the behavior described above should not happen.
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Greg Dinger
Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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we'll look into that.
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bodyexposed
Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6 |
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I've found the same problem. We take phone orders in the same way, and have overcome the problem by logging out of the storefront, when the order is complete. Otherwise adminplaceOrder.asp does not clear the previous customer login.
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Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
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ProductCart
Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135 |
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AdminPlaceOrder.asp clears the customer session:
Unless you are then checking out on a different domain, it is technically impossible that you are still logged in as the customer. Could it be that you are accessing the Control Panel on a different domain? E.g. "www" is missing? |
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bodyexposed
Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6 |
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It's the same domain, using the same PC often just a few minutes later. The problem does not occur if a session timeout, say 20 mins, has elapsed. I'm using the latest version of PC. It's a mystery.
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Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
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Matt
Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73 |
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@bodyexposed - Placing the order from the control panel should clear your sessions, just the same as logging out in the storefront. I would like to understand the entire process you are going through. Can you open a ticket and provide the exact steps to replicate the issue?
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bodyexposed
Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6 |
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Matt, I will do some tests to confirm that the problem can be replicated.
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Richard Bonfield
Underwear store for men http://www.bodyexposed.co.uk |
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