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Polly View Drop Down
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Joined: 26-August-2008
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Polly Quote  Post ReplyReply Direct Link To This Post Topic: Losing Rights
    Posted: 31-May-2012 at 7:03pm
Some of our users lose their rights in product cart admin partway through the day.

They will go to edit a product's image, or process an order, and suddenly the store thinks they don't have rights to that section.  Usually they can still see the tabs they had rights to earlier in the day, but sometimes the tabs will even disappear.

Closing all their browser windows, and re-logging in, fixes the problem each time, but telling them to do this periodically is rather like telling Windows users "just reboot, that will fix it". It's an interruption in their job process, especially if they have a lot of tasks open.

It doesn't seem to matter which browser: IE, FireFox or Chrome (but most are using Chrome).

This never happens to the master user - so one solution seems like we should just give everyone the master user login - but security said no way - shared logins are against PCI compliance. Each user needs their own unique login.
~~ R&T systems director
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Polly View Drop Down
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Joined: 26-August-2008
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Polly Quote  Post ReplyReply Direct Link To This Post Posted: 31-May-2012 at 7:04pm
Also it would be nice if people who have rights to all sections could see the nifty graphs that only the master user gets to see.  Everyone else sees this when they log in:

Welcome to Your Store's Control Panel

 

Welcome to your store's Control Panel.

Note that your Control Panel account has limited rights. If you believe that you have not been given the correct access rights, please contact the store administrator.

To start using the Control Panel, use the navigation menus located at the top of the page. Mouse over each menu item to view a sub-menu of features to which you have been granted access.
~~ R&T systems director
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 31-May-2012 at 7:13pm
Hi Polly,

If the Admin "rights" issue is not related to a server session timeout, it sounds like one that has been addressed in the latest version of ProductCart, so we would recommend updating to v4.6. If you still experience a problem after that, please open a support ticket.
The ProductCart Team

Home of ProductCart shopping cart software
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Polly View Drop Down
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Joined: 26-August-2008
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Polly Quote  Post ReplyReply Direct Link To This Post Posted: 31-May-2012 at 7:29pm
Thanks, we did recently upgrade to 4.6 -- I'll check to see if it's still a problem!
~~ R&T systems director
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Guests View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 01-June-2012 at 2:19pm
Hi Polly,

To whatever extent this may be related to session timeout, you might like to try this freebie:
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Brett View Drop Down
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Points: 89 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Brett Quote  Post ReplyReply Direct Link To This Post Posted: 11-June-2012 at 7:21pm
Hi, I wanted my other admins to be able to see our graphs and stuff as well, instead of just a message telling them that they have limited access.

I am on v4.1b sp2. You can achieve this by modifying menu.asp. Look around line 106 for something like:

IF (session("PmAdmin")="19") THEN %>

and change that to say

IF (session("PmAdmin")="19") OR (session("PmAdmin")="1*2*3*4*5*6*7*8*9*10*11*") THEN %>


And then any admin with all of the permissions will be able to see those graphs.
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Polly View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Polly Quote  Post ReplyReply Direct Link To This Post Posted: 11-June-2012 at 7:24pm
Thanks!!! We'll give that a try.
~~ R&T systems director
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Polly View Drop Down
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Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Polly Quote  Post ReplyReply Direct Link To This Post Posted: 12-June-2012 at 3:14pm
EarlyImp, No one has told me about problems with the rights any more, so I think that's fixed - thanks!

Sean, we added the mod too, just in case.

Brett, thanks, modifying the menu.asp works great in our test cart, and I think CS is going to love having those visible.
~~ R&T systems director
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roknrod12 View Drop Down
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Points: 5 		Post Options Post Options   Thanks (0) Thanks(0)   Quote roknrod12 Quote  Post ReplyReply Direct Link To This Post Posted: 25-October-2012 at 1:08pm
I used this fix on v4.6 and it worked for us.  From the responses above, it seems that EI doesn't even know how the control panel treats admins other than the super admin.  The above message on the original post is what every user sees every time they log in, no matter what rights are assigned to them.  It's not an attractive default page to see after logging in.  Hopefully it will get fixed on the next update.

Thanks,
Rodney
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Hamish View Drop Down
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Points: 56 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 25-October-2012 at 7:54pm
Hi Rodney,
    We do know - we wrote it :-)  It's a very simple edit to change who can see the ful blown reports etc. In menu.asp line 118 :-

'****************************
'* Admin login: show info
'****************************

IF session("PmAdmin")="19" THEN %>


If you change the If statement you can change what level of user permissions are required to see the charts etc. (See http://wiki.earlyimpact.com/productcart/settings-manage-users )
One small note of caution, generating the Sales Charts graphs can take some time and slow the display of the page, but this is readily overcome by selecting "Hide Charts" at the top of the charts. They can easily be re-displayed by selecting "Show Sales Charts" which will then be displayed at the top of the "Most Recent Orders" section.  
 
Editing ProductCart Code?

See WIKI Guidelines for Editing ProductCart's ASP Source Code
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