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Update to 3.11 help needed |
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STROSS 
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Joined: 06-December-2008 Location: TN Status: Offline Points: 0 |
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 Topic: Update to 3.11 help neededPosted: 06-December-2008 at 12:21pm |
 Uploaded update files for 3.11 - now can't login to control panel - what to do?
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DRoss
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Greg Dinger
Certified ProductCart Developers 
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Posted: 06-December-2008 at 12:32pm |
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The first place to check is the permissions of the cplogs folder. 3.11 introduced control panel access logging, and it needs write permissions on that folder so the log entries will be recorded.
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STROSS
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Joined: 06-December-2008 Location: TN Status: Offline Points: 0 |
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Posted: 06-December-2008 at 12:52pm |
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I am a real beginner at this and I inherited the site. Where do I find this folder - I'm looking on the hosting site under file permissions - all users have write permission and can't see a folder with that name. ???What am I doing wrong? and Thank you for your help!
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DRoss
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STROSS
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Joined: 06-December-2008 Location: TN Status: Offline Points: 0 |
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Posted: 06-December-2008 at 12:58pm |
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Found the folder - all users have write permissions - how do I know if the folder has it?
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DRoss
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Greg Dinger
Certified ProductCart Developers
Joined: 23-September-2006 Location: United States Status: Offline Points: 238 |
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Posted: 06-December-2008 at 1:03pm |
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It depends upon what you have for a control panel. The easiest solution may be to ask your web host.
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Hamish
Admin Group 
Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 06-December-2008 at 2:50pm |
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Hi Stross,
Raise a support ticket and we will take a look. It looks like we will need FTP access to investigate properly, so please include those details as well. https://www.earlyimpact.com/productcart/support/support_form.asp |
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intour
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Joined: 30-June-2006 Location: United Kingdom Status: Offline Points: 0 |
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Posted: 08-December-2008 at 8:54am |
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I've had this problem before too when upgrading some of my sites to 3.11
Check that your version number has been updated correctly:
Productcart/includes/settings.asp
If it hasn't, manually change it and you should be able to login OK.
Nigel
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Hamish
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Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 08-December-2008 at 9:02am |
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Hi Stross,
Have you raised a support ticket and is the issue resolved? I see your site is active. |
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