Using ProductCart - Update to 3.11 help needed

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Update to 3.11 help needed

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=2222
Printed Date: 26-February-2025 at 1:52pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Update to 3.11 help needed

Posted By: STROSS
Subject: Update to 3.11 help needed
Date Posted: 06-December-2008 at 12:21pm

Uploaded update files for 3.11 - now can't login to control panel - what to do?

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DRoss

Replies:

Posted By: Greg Dinger
Date Posted: 06-December-2008 at 12:32pm

The first place to check is the permissions of the cplogs folder. 3.11 introduced control panel access logging, and it needs write permissions on that folder so the log entries will be recorded.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: STROSS
Date Posted: 06-December-2008 at 12:52pm

I am a real beginner at this and I inherited the site. Where do I find this folder - I'm looking on the hosting site under file permissions - all users have write permission and can't see a folder with that name. ???What am I doing wrong? and Thank you for your help!

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DRoss

Posted By: STROSS
Date Posted: 06-December-2008 at 12:58pm

Found the folder - all users have write permissions - how do I know if the folder has it?

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DRoss

Posted By: Greg Dinger
Date Posted: 06-December-2008 at 1:03pm

It depends upon what you have for a control panel. The easiest solution may be to ask your web host.

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GreyBeard Design Group

Certified ProductCart Developer

Web Design/Development/Hosting

http://tinyurl.com/5c8t4t" rel="nofollow - Add-Ons & Custom Code |

Posted By: Hamish
Date Posted: 06-December-2008 at 2:50pm

Hi Stross,
Raise a support ticket and we will take a look. It looks like we will need FTP access to investigate properly, so please include those details as well. https://www.earlyimpact.com/productcart/support/support_form.asp -
https://www.earlyimpact.com/productcart/support/support_form.asp

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code

Posted By: intour
Date Posted: 08-December-2008 at 8:54am

I've had this problem before too when upgrading some of my sites to 3.11

Check that your version number has been updated correctly:

Productcart/includes/settings.asp

If it hasn't, manually change it and you should be able to login OK.

Nigel

Posted By: Hamish
Date Posted: 08-December-2008 at 9:02am

Hi Stross,
Have you raised a support ticket and is the issue resolved? I see your site is active.

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Editing ProductCart Code?

See http://wiki.earlyimpact.com/developers/editcode" rel="nofollow - WIKI Guidelines for Editing ProductCart's ASP Source Code