Payment Gateway Processing Issue

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   Can anyone help?  I am trying to activate a payment gateway on Product Cart.  I seem to be successful, but when I then place a test order, I get a message that says "Error occurred during processing.  Please try again later".  This happens repeatedly.  I called the support line of the payment gateway, and they went through a checklist to assure that I had done everything correctly, and ultimately shrugged their shoulders.  I also called our web hosting company.  They, too, were unable to offer any help.  So I am nowhere.  Any ideas?

Thanks in advance for any help you can provide.

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cmf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-October-2009 Status: Offline Points: 0	Post Options Post Reply Quote cmf Report Post Thanks(0) Quote Reply Topic: Payment Gateway Processing Issue Posted: 14-October-2009 at 1:17pm
	Can anyone help? I am trying to activate a payment gateway on Product Cart. I seem to be successful, but when I then place a test order, I get a message that says "Error occurred during processing. Please try again later". This happens repeatedly. I called the support line of the payment gateway, and they went through a checklist to assure that I had done everything correctly, and ultimately shrugged their shoulders. I also called our web hosting company. They, too, were unable to offer any help. So I am nowhere. Any ideas? Thanks in advance for any help you can provide.

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 1:45pm
	Hello CMF, Can you tell us which payment gateway you are tyring to implement?
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

cmf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-October-2009 Status: Offline Points: 0	Post Options Post Reply Quote cmf Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 2:12pm
	Hi, Mark.....it is Authorize.net

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 2:16pm
	cmf, Have you validated your SSL certificate? you can validate your SSL here: www.sslshopper.com/ssl-checker.html (just enter in your website address with the www). This will check to make sure your SSL does not have any problems chaining to the root.
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

cmf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-October-2009 Status: Offline Points: 0	Post Options Post Reply Quote cmf Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 2:34pm
	Mark: Thank you for that. I did click on the link, and apparently, the SSL checks out fine. Any thing else I can try? Carolyn

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 3:10pm
	I have had several users install Auth.net and there are a few occasions where we have had to get the transaction key re-issued. I am assuming you have already turned on SSL in your store (under the settings tab). You can also try to remove Auth.Net and then re-enable it entering in all your information again. There are a few Auth.Net resellers on the forum so we may need to wait and see if we can get them chime in on this.
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

cmf Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 14-October-2009 Status: Offline Points: 0	Post Options Post Reply Quote cmf Report Post Thanks(0) Quote Reply Posted: 14-October-2009 at 3:23pm
	Thanks, Mark. I have already tried all of those things to no avail. Hopefully, as you say, an Authorize.Net re-seller will chime in. Thanks again. Carolyn