Using ProductCart - Payment Gateway Processing Issue

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Payment Gateway Processing Issue

Printed From: ProductCart E-Commerce Solutions
Category: ProductCart
Forum Name: Using ProductCart
Forum Description: Running your store with ProductCart
URL: https://forum.productcart.com/forum_posts.asp?TID=3108
Printed Date: 28-February-2025 at 1:11pm
Software Version: Web Wiz Forums 12.04 - http://www.webwizforums.com

Topic: Payment Gateway Processing Issue

Posted By: cmf
Subject: Payment Gateway Processing Issue
Date Posted: 14-October-2009 at 1:17pm

Can anyone help? I am trying to activate a payment gateway on Product Cart. I seem to be successful, but when I then place a test order, I get a message that says "Error occurred during processing. Please try again later". This happens repeatedly. I called the support line of the payment gateway, and they went through a checklist to assure that I had done everything correctly, and ultimately shrugged their shoulders. I also called our web hosting company. They, too, were unable to offer any help. So I am nowhere. Any ideas?

Thanks in advance for any help you can provide.

Replies:

Posted By: cognecy
Date Posted: 14-October-2009 at 1:45pm

Hello CMF,

Can you tell us which payment gateway you are tyring to implement?

-------------
Mark Shipp
Cognecy Solutions, LLC
Hosting/Design/Customization/Database Migration
www.cognecy.com
www.cognecy.co.uk

Posted By: cmf
Date Posted: 14-October-2009 at 2:12pm

Hi, Mark.....it is Authorize.net

Posted By: cognecy
Date Posted: 14-October-2009 at 2:16pm

cmf,

Have you validated your SSL certificate? you can validate your SSL here: http://www.sslshopper.com/ssl-checker.html - www.sslshopper.com/ssl-checker.html (just enter in your website address with the www).

This will check to make sure your SSL does not have any problems chaining to the root.

-------------
Mark Shipp
Cognecy Solutions, LLC
Hosting/Design/Customization/Database Migration
www.cognecy.com
www.cognecy.co.uk

Posted By: cmf
Date Posted: 14-October-2009 at 2:34pm

Mark:

Thank you for that. I did click on the link, and apparently, the SSL checks out fine. Any thing else I can try?

Carolyn

Posted By: cognecy
Date Posted: 14-October-2009 at 3:10pm

I have had several users install Auth.net and there are a few occasions where we have had to get the transaction key re-issued.

I am assuming you have already turned on SSL in your store (under the settings tab).

You can also try to remove Auth.Net and then re-enable it entering in all your information again.

There are a few Auth.Net resellers on the forum so we may need to wait and see if we can get them chime in on this.

-------------
Mark Shipp
Cognecy Solutions, LLC
Hosting/Design/Customization/Database Migration
www.cognecy.com
www.cognecy.co.uk

Posted By: cmf
Date Posted: 14-October-2009 at 3:23pm

Thanks, Mark. I have already tried all of those things to no avail. Hopefully, as you say, an Authorize.Net re-seller will chime in. Thanks again.

Carolyn