Errors logging in after migrating to new server...

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   All seemd to go well after migrating to a new server - able to browse pages, categories, add productst to cart - EXCEPT for when trying to login:

On the main cart login <SERVER>productcart/pc/Checkout.asp?cmode=1
... after attempting to login, this message appears:
--------------------------------------------------------------------------------------------
An error has occured in this store. We apologize for the inconvenience.
--------------------------------------------------------------------------------------------
...and the query string show:
<SERVER>productcart/pc/techErr.asp?error=Error+in+DBsv+3%3A+

-AND-

On the Control Panel login <SERVER>productcart/admin/login_1.asp
...shows the ProductCart End User License Agreement with the checkbox and "Submit" button. Ticking checkbox and clicking the "Submit" returns to the same login page with end user agreement.

I believe I've followed all the 'moving to a new server' instructions from the wiki - i.e. Step 2 of the Product Activation Wizard show success with Enabled Parent Paths, Folder permissions and Database connection string, etc...

There is obviously some amiss however.

Using ProductCart v3.03

Any advice, suggestions greatly appreciated.

SCM

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
SCM Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote SCM Report Post Thanks(0) Quote Reply Topic: Errors logging in after migrating to new server... Posted: 15-February-2010 at 10:42am
	All seemd to go well after migrating to a new server - able to browse pages, categories, add productst to cart - EXCEPT for when trying to login: On the main cart login <SERVER>productcart/pc/Checkout.asp?cmode=1 ... after attempting to login, this message appears: -------------------------------------------------------------------------------------------- An error has occured in this store. We apologize for the inconvenience. -------------------------------------------------------------------------------------------- ...and the query string show: <SERVER>productcart/pc/techErr.asp?error=Error+in+DBsv+3%3A+ -AND- On the Control Panel login <SERVER>productcart/admin/login_1.asp ...shows the ProductCart End User License Agreement with the checkbox and "Submit" button. Ticking checkbox and clicking the "Submit" returns to the same login page with end user agreement. I believe I've followed all the 'moving to a new server' instructions from the wiki - i.e. Step 2 of the Product Activation Wizard show success with Enabled Parent Paths, Folder permissions and Database connection string, etc... There is obviously some amiss however. Using ProductCart v3.03 Any advice, suggestions greatly appreciated. SCM

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 10:50am
	3.03 or 4.03? I'm going to guess that was a typo and you have the latest version. If so, I'll further guess that you need permissions on the PCADMIN/CPLOGS folder. If really v3.03, please confirm.

SCM Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote SCM Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 10:56am
	Yes, confimed - ProductCart v3.03

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 11:03am
	OK, then please make certain that your CPlogs folder has the correct permissions. As you attempt to log in, the system is recording a log entry to that location. If your permissions are not set, the write fails and precisely what you are seeing is what can be predicted to happen.

SCM Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote SCM Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 11:43am
	I very much appreciate the assistance... however, I do not see any folder named "CPlogs" in my productcart directory.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 11:48am
	It should be in the pcadmin folder, or whatever you renamed that folder. If it is not in there, you have an incomplete install.

SCM Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote SCM Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 12:03pm
	Currently, I have a fully functioning PC cart on a server that will be disabled in the near future. Neither this functioning PC cart. or the new server PC cart (with the errors) contain the folder "CPlogs". Both folders are identical on each server mentioned above, and as follows: ProductCart\mgcsadmin\ images\ importlogs\ licenses\ newslists\ productWizard\ uploadresize\ Thanks again for the help... SCM

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 15-February-2010 at 12:06pm
	I have a similar issue on a 4.0 SP3 site after renaming the pcadmin folder. After renaming that folder I get the issue with the checkbox when attempting to get to the cp login. I get this on FireFox on two computers, on IE 6 on one, but not in IE 8 on the other. My client, however, doesn't have any issue at all here. Just for good measure, I followed Greg's observation here and have comfirmed that the CPLogs folder has modify permissions.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 12:09pm
	SCM, I can't imagine how the store would be running successfully without the CPLogs folder, but I'd suggest the following. Please create a CPLogs folder in your admin, set write permissions per the WIKI, and see if that helps things. If still unsuccessful, and unless your host is familiar with PC, I'd suggest submitting a support ticket to Early Impact.

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 15-February-2010 at 12:26pm
	OY, just got a note from Mark who pointed out that I overlooked your confirmation that you really are on v3.03. Yikes! That is really old. CPLogs was not introduced until v3.10 or so, so that's not the issue. You are going to need to edit a couple files. See this article: http://wiki.earlyimpact.com/how_to/show_raw_errors Once you have commented out the first “on error resume next” statement in includes/opendb.asp and pcadmin/adminv.asp you should see some more-specific errors. Please post them here. Also, v3.03 is REALLY OLD and contains security issues. Please do not reveal publicly here the URL to your store, and please make plans to get your store upgraded.