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shipping rates not returned - irratic UPS & USPS

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Casey_ULA View Drop Down
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Joined: 10-July-2009
Location: Logan, UT
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    Posted: 10-November-2012 at 12:29pm
I'm running out of ideas, open to any suggestions. I've open a support with EA and have been back and forth for ~2mo.  I have contacted hosting several times with little success.  I've contacted UPS. Little success.   Not getting returned shipping rates is horrible for customers and business.  I need to fix this NOW.  

Below is a Hx of problem (note, there may be red herrings) as I noted changes with host and ProC.  I then listed a hx of troubleshooting.   At the end is current store information as displayed in  ProC troubleshooting utility.

Hx of problem:
  • host provider upgraded from 32x to 64x  IIS servers.
  • shortly afterwards, issues with getting returns of UPS /USPS rates.  Sometimes they'd show up and sometimes not.  Usually just one would return during check out and that was usually USPS.
  • At that time (August 25 2012), store was still v3.51

Note, that when rates are not returned, if the browser is refreshed then rates are displayed, usually both UPS & USPS.

hx of troubleshooting:
  • Store was upgraded to v4.6 sp0 a week after host updated servers  and errors continued
  • hosting provider updated XML Parsers v3  & v6.     after several days switched to v3.0 as suggested by EA
  • Open support tkt with EA.   Basically the time out of ShipRates.asp was maxed out.    Still no consistent returns.  Refreshing browser will return rates
  • contacted UPS, with conversation, since store gets rates with refresh of onepagecheck process it seems ups is serving up data


Open to feedback
  • thoughts, ideas
  • presently, i'm working on trying to migrate to a new host to try and see if the issue duplicates


STORE INFORMATION

You are using ProductCart version 4.6 Service Pack 0

MSXML2 v3.0 ParserINSTALLED

SERVER NAME

SERVER PORT=443
SERVER PORT SECURE=1
SERVER PROTOCOL=HTTP/1.1
SERVER SOFTWARE=Microsoft-IIS/7.5
Casey
Fun Facilitator
www.ula-equipment [d]com
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