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Full Names posted to reviews when Reminders used

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Lindsay View Drop Down
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    Posted: 04-April-2013 at 6:24pm

We LOVE the review reminder feature and how it's enabled us to quickly build relevant page content at little cost to us. One problem, though, is that when a customer clicks on the link in the reminder email they are directly to a page on our website with a form into which their first and last names are pre-entered.

Most don't double check this, and not infrequently I find myself getting an email from a concerned customer who is requesting their name be removed. I   have gone to trying to remember to manually remove last names each time I approve reviews-  but feel like ProductCart should not, by default, be posting our customer's full names on product reviews.

I would suggest that instead of "first name last name" the format be "First Name Last Name Initial" or just ["First name" from "shipping state"]




Edited by Lindsay - 04-April-2013 at 6:25pm
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 04-April-2013 at 6:35pm
Hi Lindsay,
    That's a great suggestion and should be easy to implement. I'll add it to our "To Do" list.
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 04-April-2013 at 6:36pm
Hi Lindsay, one other question, which version are you running?
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Lindsay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lindsay Quote  Post ReplyReply Direct Link To This Post Posted: 04-April-2013 at 8:48pm
Awesome! I'm currently running v4.6a on two of my three live productcart stores.  Big smile

Edited by Lindsay - 04-April-2013 at 8:48pm
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Lindsay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Lindsay Quote  Post ReplyReply Direct Link To This Post Posted: 06-September-2013 at 11:32am
Any updates on the implementation of this feature? I'm still hand editing each review. Confused
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Guests View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Guests Quote  Post ReplyReply Direct Link To This Post Posted: 10-September-2013 at 3:04pm
In pc/prv_postreview.asp, find
pcStrCustName = rs("name") & " " & rs("lastName")
and for first name only, change to:
pcStrCustName = rs("name")
or for first name + last initial:
pcStrCustName = rs("name") & " " & left(rs("lastName"),1)
However, keep in mind that this value gets stored as a session variable and will display in other places such as the customer account page (custpref.asp) ... so, it might be best to go with just first name.
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