Administrator Comments

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   I am having a problem with my administrator comments dissappearing. It seems as though it is happening when I do a return or reprocess a order. It is quite frustrating because I log many details in this area and they keep vanishing. 

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adezigngirl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-October-2011 Status: Offline Points: -4	Post Options Post Reply Quote adezigngirl Report Post Thanks(0) Quote Reply Topic: Administrator Comments Posted: 06-June-2012 at 6:36pm
	I am having a problem with my administrator comments dissappearing. It seems as though it is happening when I do a return or reprocess a order. It is quite frustrating because I log many details in this area and they keep vanishing.

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 06-June-2012 at 9:46pm
	I've never seen that happen. What version are you running?

adezigngirl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-October-2011 Status: Offline Points: -4	Post Options Post Reply Quote adezigngirl Report Post Thanks(0) Quote Reply Posted: 07-June-2012 at 12:10am
	4.5

adezigngirl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-October-2011 Status: Offline Points: -4	Post Options Post Reply Quote adezigngirl Report Post Thanks(0) Quote Reply Posted: 07-June-2012 at 12:11am
	its been happening since I updated to 4.5

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 07-June-2012 at 2:17am
	We don't have a 4.5(0) development available for me to test against right now, but I'd highly recommend continuing your update through 4.5 SP 1 to 4.6 (which is really, rather 4.5 SP 2). The 4.5 SP 1 update involves processes which are in the mix here, so that may well solve your issue. Even if it doesn't, since you are current for updates with EI, you should take advantage of the "latest and greatest". If you still have an issue with this after updating to 4.6, then you should send in a support ticket to EI. PS: While developing our HTML Emails add-on, we seriously put in at least a couple hundred hours testing all of the scenarios in which PC sends out emails. I can't say we spent much time on processing returns, but we definitely logged in a lot of hours on "reprocessing orders" on versions 4.0 through 4.5 SP 1, and I don't ever recall seeing these comments disappear.