Automated help desk image request

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We want to create a line of product which requires the customer to upload a jpg 
or pdf as part of the order.  We understand that the help desk is the way to 
have customers upload an image into productcart and that all the 
images/attachments are stored with the order records. 

We sell many 
products that do not require a file upload, so only when a customer purchases a 
product requiring an upload, we'd like to automatically create a product cart 
help desk thread and send the customer an email explaining the 
process.

any one point me in the right direction?

v4.7a with 
apparel add on

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windowfilmguy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 07-March-2014 Location: florida Status: Offline Points: 2	Post Options Post Reply Quote windowfilmguy Report Post Thanks(0) Quote Reply Topic: Automated help desk image request Posted: 07-March-2014 at 9:39am
	We want to create a line of product which requires the customer to upload a jpg or pdf as part of the order. We understand that the help desk is the way to have customers upload an image into productcart and that all the images/attachments are stored with the order records. We sell many products that do not require a file upload, so only when a customer purchases a product requiring an upload, we'd like to automatically create a product cart help desk thread and send the customer an email explaining the process. any one point me in the right direction? v4.7a with apparel add on

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 07-March-2014 at 9:45pm
	Sounds like an excellent way to work with the application as designed ... but, yes, I see where you need a "tie in" here to make it work for you. Thinking rather "off the cuff" here, it seems to me that this could be tied in relatively easily with our HTML Emails add-on -- in that this gives options to do more with order confirmation emails and really highlight certain things in the display if necessary. Of course, as second email in addition to that could be an option too, but either which way I'm curious what flag in the data would indicate that a product in the order requires this.

netprofits Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 05-January-2006 Location: United States Status: Offline Points: 22	Post Options Post Reply Quote netprofits Report Post Thanks(0) Quote Reply Posted: 08-March-2014 at 9:23am
	The easiest way we've found to add "flags" to products without doing customizations to the admin modules is using the product notes field. We create a unique string like this {flagname:value} which gets added to products as needed, i.e. {RequireImg:1} or just {RequireImg} in this case and it would only be added to those products that require the extra processing. Then in pc/ordercomplete.asp custom code would need to be added to check if any products in the order included the flag in the notes. If so, create the help desk entry and send the email. Another option instead of the email would be to show a message at the top of the order complete page with a link to the Help Desk so they can upload their file as soon as they complete the order. Hope that helps!
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