Special Character Errors

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   I'm getting a lot of reports from international customers that their cards are getting denied. 

I'm thinking it's because the system doesn't seem to be capturing umlauts and other special characters properly. It usually comes out like gibberish. 

For instance this customers name is displayed in the control panel as  SjÃ¶berg

I have a feeling this is a big problem with a lot of my users and its resulting in a LOT of dropped orders. 

Does anyone have a fix for this?

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Enclothe Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02-April-2007 Status: Offline Points: 0	Post Options Post Reply Quote Enclothe Report Post Thanks(0) Quote Reply Topic: Special Character Errors Posted: 22-November-2008 at 3:33pm
	I'm getting a lot of reports from international customers that their cards are getting denied. I'm thinking it's because the system doesn't seem to be capturing umlauts and other special characters properly. It usually comes out like gibberish. For instance this customers name is displayed in the control panel as SjÃ¶berg I have a feeling this is a big problem with a lot of my users and its resulting in a LOT of dropped orders. Does anyone have a fix for this?

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 22-November-2008 at 3:50pm
	I think there is a problem on your site and you should raise a support ticket. I'm getting a lot of international orders and do not experience any problems with international characters. They all show up correctly on my site. Katharina

bodyexposed Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16-September-2008 Location: London UK Status: Offline Points: 6	Post Options Post Reply Quote bodyexposed Report Post Thanks(0) Quote Reply Posted: 24-November-2008 at 10:41am
	I'm in the UK and receive international orders, and had the gibberish problem. It was resolved after Hamish suggested adding the following into the page header - <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> Hope this helps.
	Richard Bonfield Underwear store for men http://www.bodyexposed.co.uk