Can't get into control panel

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   Hi Greg & Sean,
     Take a look in the cookie - which is easiest with Firefox or Chrome I believe.
In Firefox : Tools > Options > Privacy : Remove Individual Cookies , then use the filter to get to the correct domains cookie. The Cookie name will start with AgreeLicence 
Select the cookie and check the "Host" and "Path" which combined should match the URL & path name to the control panel directory.

Now that I've finished teaching grandma to suck eggs (hey I'm hoping it will be useful to others !) , of course that may not be the issue in your scenarios, but it's good to eliminate it completely. 

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Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 19-March-2010 at 6:18pm
	Hi Greg & Sean, Take a look in the cookie - which is easiest with Firefox or Chrome I believe. In Firefox : Tools > Options > Privacy : Remove Individual Cookies , then use the filter to get to the correct domains cookie. The Cookie name will start with AgreeLicence Select the cookie and check the "Host" and "Path" which combined should match the URL & path name to the control panel directory. Now that I've finished teaching grandma to suck eggs (hey I'm hoping it will be useful to others !) , of course that may not be the issue in your scenarios, but it's good to eliminate it completely.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 22-March-2010 at 1:03pm
	Thanks, Hamish. I had a look at this and the cookie path was correct. I deleted the cookie and tried again, got send back to check the EULA box. I looked at the cookie again, and the path was correct. I get past the check box on IE 6 & Chrome on one machine (XP Pro), but not FireFox. I get past it on IE 8, FireFox and Chrome on another machine (Vista). This is different as I wasn't able to get past it on IE & FF last time I tried on this machine. Haven't had a chance to check on Win7 machine yet.

RedLeafDev Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 12-January-2010 Location: Portsmouth, NH Status: Offline Points: 28	Post Options Post Reply Quote RedLeafDev Report Post Thanks(0) Quote Reply Posted: 12-April-2010 at 2:42pm
	Well, this is pretty frustrating. This is the first time that this has happened to me. I cannot get in on any of the office computers. I click the checkbox and hit submit and the page just sits there. Sean removed the EULA agreement - has anyone else solved this? I may just have to temporarily remove that as well if not... Amy
	Red Leaf Development Certified ProductCart Developers www.redleafdevelopment.com

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 12-April-2010 at 9:16pm
	Hi Amy, This is the biggest "beotch!" buggy issue thing in PC yet IHMO. Doesn't seem to make a difference what version. It appears to be intermittent: each time I look at it on a problem site, I've gotten different results in different browsers on different machines. I've tried to debug it rationally, but have gotten nowhere. When I had that one site that absolutely needed it fixed, I had to gut the check on the EULA (not what I'd prefer to do, but the merchant needed to get in there!). I don't think anyone, including EI, is close to having a handle on how this happens -- esp. how it sometimes just pops up out of nowhere, but I think EI needs to take point on collecting reported info here and see what they can figure out on this one. I'm done. If I run into it again, I'm just going to whack the EULA and let it show up again on the next upgrade. The merchant has already agreed to the EULA, so this is still within the "spirit of the law", as it were IMHO.

PSchraier Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-February-2010 Status: Offline Points: 0	Post Options Post Reply Quote PSchraier Report Post Thanks(0) Quote Reply Posted: 18-April-2010 at 6:21pm
	Has anyone come up with a solution? My clients are going crazy. (Which means they drive me crazy)
	Pat Schraier

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 18-April-2010 at 6:34pm
	Yes, we have found the source of the problem, which appears to have to do with the License Agreement being a textarea field on the page. We are still doing final testing, but you can certainly give it a try in the meantime. - Download this file: login_1.zip - Unzip it - Upload it to the Control Panel folder This is only for a store that has Parent Paths enabled. The reason why the issue only happens on certain Web servers is that it is triggered by server-side software that is put in place to block harmful form submissions and - just like a SPAM filter - sometimes blocks activity that is not harmful at all. Let us know if the problem persists after using the new file. Edited by earlyimp - 18-April-2010 at 6:35pm
	The ProductCart Team Home of ProductCart shopping cart software

jsandy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17-January-2011 Status: Offline Points: 0	Post Options Post Reply Quote jsandy Report Post Thanks(0) Quote Reply Posted: 17-January-2011 at 4:46pm
	I can't get past the licensing agreement. I recently moved my site from a test domain with subfolder to the live site domain. Looking at the cookies in Firefox, I see that it's trying to reference the subfolder from the test domain. How do you fix this? I have updated the URL in the storeconstants.

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 17-January-2011 at 4:49pm
	The following FAQ might provide some insight, but if not you should submit a support ticket: http://www.earlyimpact.com/faqs/afmviewfaq.asp?faqid=126&source=KB
	The ProductCart Team Home of ProductCart shopping cart software

jsandy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 17-January-2011 Status: Offline Points: 0	Post Options Post Reply Quote jsandy Report Post Thanks(0) Quote Reply Posted: 17-January-2011 at 4:58pm
	I'm guessing that it is because of #1, but there isn't a solution. The admin works fine on the other domain, and the hosting location did not change... just the URL. I've tried clearing the cookies as well as pulling up on a new computer.