UPS Shipping Rate was not returned

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   Hi,
I'm customizing product cart for my customer.
Because they use the UPS, I configured our customer's UPS account and informations including address.
But I cannot get the shipping information during the order prcoess of end user. 
"We were not able to calculate shipping rates for your order at this time. If you continue the checkout process, we will contact you after we receive your order to discuss shipping options with you. Shipping charges will be added to your order at that time. "
I checked the source code and found that the iUPSFlag is 0 (not 1).
How can I fix this problem?
1. I installed the MSXML 3 and MSXML 6 on the server.
2. I set the shipping address in the Shipping Option Menu.

Edited by barrylee - 11-May-2006 at 12:16pm

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barrylee Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-May-2006 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote barrylee Report Post Thanks(0) Quote Reply Topic: UPS Shipping Rate was not returned Posted: 11-May-2006 at 12:07pm
	Hi, I'm customizing product cart for my customer. Because they use the UPS, I configured our customer's UPS account and informations including address. But I cannot get the shipping information during the order prcoess of end user. "We were not able to calculate shipping rates for your order at this time. If you continue the checkout process, we will contact you after we receive your order to discuss shipping options with you. Shipping charges will be added to your order at that time. " I checked the source code and found that the iUPSFlag is 0 (not 1). How can I fix this problem? 1. I installed the MSXML 3 and MSXML 6 on the server. 2. I set the shipping address in the Shipping Option Menu. Edited by barrylee - 11-May-2006 at 12:16pm

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 11-May-2006 at 2:23pm
	There are no known issues with UPS rates at this time. If you would like us to look into it, please open up a support ticket.
	The ProductCart Team Home of ProductCart shopping cart software