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jprance View Drop Down
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Joined: 18-February-2008
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    Posted: 18-February-2008 at 4:48pm
Hi Everyone,

I'm considering making a purchase of this software but have become a bit scared that I'm calling on a Monday and have been directed to voicemail when trying to reach sales or support.  Is Tech Support 24/7? Can anyone give me some guidance? Thanks.

Jason
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ProductCart Team

Joined: 01-October-2003
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 18-February-2008 at 5:07pm

Hi Jason,

Thank you for your interest in ProductCart.  We do offer pre-sales phone consultations, but all technical support is done through our on-line support form.  This allows customers to provide us with the necessary information to investigate or troubleshoot their ticket.

Our "stated" support policy is that we will reply to support tickets within 4 business hours (US - PST), HOWEVER.... we typically get back to customers much more quickly and operate very close to 24/5 (during the week) & 2/16 (on weekends).

Please let us know if you have any other questions.  Since there was no message left on our voice mail, we are unable to call you back.
The ProductCart Team

Home of ProductCart shopping cart software
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jprance View Drop Down
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Joined: 18-February-2008
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote jprance Quote  Post ReplyReply Direct Link To This Post Posted: 18-February-2008 at 5:14pm
Thank you for the prompt response.  What if I have 5 ecommerce sites that I'm interested in moving to Product Cart software, is there a fee per license? Can anyone give insight as to how Product Cart stacks up against Volusion?

Thanks, Jason

Originally posted by earlyimp earlyimp wrote:

Hi Jason,

Thank you for your interest in ProductCart.  We do offer pre-sales phone consultations, but all technical support is done through our on-line support form.  This allows customers to provide us with the necessary information to investigate or troubleshoot their ticket.

Our "stated" support policy is that we will reply to support tickets within 4 business hours (US - PST), HOWEVER.... we typically get back to customers much more quickly and operate very close to 24/5 (during the week) & 2/16 (on weekends).

Please let us know if you have any other questions.  Since there was no message left on our voice mail, we are unable to call you back.
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