Newsletter not working

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Customer is trying to use the Newsletter wizard, however when she starts the wizard, selects either "opted in only" or "all customers" then goes straight to the next screen without narrowing down any products/sales date etc. no customers are showing up to send the newsletter to.

To test, I tried selecting "all customers" and then "Customer who did not purchase", it shows the customers who have not ordered fine.

Oddly it was working fine Sunday but the only thing we have done to any files is added an extra email address for the New order emails in the sendmail.asp file.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
lcameron Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 08-May-2006 Status: Offline Points: 47	Post Options Post Reply Quote lcameron Report Post Thanks(0) Quote Reply Topic: Newsletter not working Posted: 29-April-2010 at 11:54pm
	Customer is trying to use the Newsletter wizard, however when she starts the wizard, selects either "opted in only" or "all customers" then goes straight to the next screen without narrowing down any products/sales date etc. no customers are showing up to send the newsletter to. To test, I tried selecting "all customers" and then "Customer who did not purchase", it shows the customers who have not ordered fine. Oddly it was working fine Sunday but the only thing we have done to any files is added an extra email address for the New order emails in the sendmail.asp file.

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 30-April-2010 at 1:36am
	There were some bugs with PC 4 SP3 on the Newsletter Wizard. I've a patch for that from EI, but not sure if that posted they posted that patch. However, having change even one thing here, I'd recommend that you revert and test again. As you say, it was working until you made a change. If that works again the way it way working, then please post the exact version of PC you are using and the exact code you changed, and let us know what file you changed it on.

lcameron Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 08-May-2006 Status: Offline Points: 47	Post Options Post Reply Quote lcameron Report Post Thanks(0) Quote Reply Posted: 30-April-2010 at 1:53am
	I did revert back to the original unmodified sendmail.asp file before posting to test that hadn't caused an issue, but had no luck, still no customers appearing. I am running SP3 too

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 01-May-2010 at 2:50am
	Please try the following files (unzip and upload the files to the Control Panel folder). These files are only for stores using Parent Paths Enabled. pcv4_Newsletter_Wizard_Fix.zip Let us know how it goes.
	The ProductCart Team Home of ProductCart shopping cart software

lcameron Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 08-May-2006 Status: Offline Points: 47	Post Options Post Reply Quote lcameron Report Post Thanks(0) Quote Reply Posted: 02-May-2010 at 7:39am
	Thanks for the file, I uploaded it and all works fine now. Lisa