No shipping rates were returned for your order

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   I recently did some updates for a client to bring them up to 2.76p - yes way over due.

Anyway, after the update, the final screen said to check on the shipping options as some things changed. Specifically, it says to "Select a "default" shipping provider via the Shipping Settings page ("Other Settings").

BUT - there is not an option there to set a default shipping provider.

We have 4 custom shipping options and that is it.
Right now, no one can check out (even if I check the box to allow them to complete the order if no shipping rates are returned.)

Any suggestions?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
rheide Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-December-2005 Status: Offline Points: 0	Post Options Post Reply Quote rheide Report Post Thanks(0) Quote Reply Topic: No shipping rates were returned for your order Posted: 20-October-2010 at 11:19am
	I recently did some updates for a client to bring them up to 2.76p - yes way over due. Anyway, after the update, the final screen said to check on the shipping options as some things changed. Specifically, it says to "Select a "default" shipping provider via the Shipping Settings page ("Other Settings"). BUT - there is not an option there to set a default shipping provider. We have 4 custom shipping options and that is it. Right now, no one can check out (even if I check the box to allow them to complete the order if no shipping rates are returned.) Any suggestions?

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 20-October-2010 at 11:23am
	Hi, up to 2.76 - of from 2.76? Hopefully the latter! :-) Please raise a support request so we can properly investigate.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

rheide Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-December-2005 Status: Offline Points: 0	Post Options Post Reply Quote rheide Report Post Thanks(0) Quote Reply Posted: 20-October-2010 at 12:13pm
	LOL. no, you read it correctly. I'm a consultant and they called me in to make a few changes and I realized they needed the 2.76 update and a security update so installed them. for a temp fix, I replaced the new chooseShpmnt.asp page with our old one and the customer can now check out.

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 20-October-2010 at 12:20pm
	There was a shipping patch out for 2.76. I somewhat remembered it and checked my hard drive. Sure enough I have a file for the shipping fix. Not sure if that one would fix your problem. Also tell your customer to upgrade further, it makes so much of a difference not to mention the features. Part of selecting a provider had to do with UPS not allowing rates from competitors to be shown on one page. They implemented a tab system above the rates and the customer has to click each one to show rates individually by provider. FedEx also implemented this rule. Make sure you do not have UPS or FedEx active. That may fix your issue.
	Katharina ***************** www.GermanPlaza.com *****************

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 20-October-2010 at 12:27pm
	Wow! They seriously need an upgrade - at least as far as the last of the v3 releases.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code