Order Can't be placed for security reasons.

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   We had a customer attempt to place an order.  She got this message:
"Your order cannot be placed due to security reasons.  Please try again!"

No error appears in the back-end, and I was able to place a test order with the same products without issue.

This error is triggered with this code:

<div class="pcErrorMessage">
     <%Select case Clng(request("msg"))
      Case 1:
       response.write dictLanguage.Item(Session("language")&"_opc_msg1")
     End Select%>
</div> 

But i'm not sure where "msg" comes from and why it gets triggered.  Since there's no log, I don't know if it happens all the time and just one person reported it...

Thanks for your help!!!

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steverguy Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 05-April-2006 Location: United States Status: Offline Points: 44	Post Options Post Reply Quote steverguy Report Post Thanks(0) Quote Reply Topic: Order Can't be placed for security reasons. Posted: 07-June-2011 at 3:45pm
	We had a customer attempt to place an order. She got this message: "Your order cannot be placed due to security reasons. Please try again!" No error appears in the back-end, and I was able to place a test order with the same products without issue. This error is triggered with this code: <div class="pcErrorMessage"> <%Select case Clng(request("msg")) Case 1: response.write dictLanguage.Item(Session("language")&"_opc_msg1") End Select%> </div> But i'm not sure where "msg" comes from and why it gets triggered. Since there's no log, I don't know if it happens all the time and just one person reported it... Thanks for your help!!!
	"Remember, 72.5% of all statistics are made up."

Matt Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 20-July-2006 Location: United States Status: Offline Points: 73	Post Options Post Reply Quote Matt Report Post Thanks(0) Quote Reply Posted: 07-June-2011 at 4:06pm
	This is the first time I know of anyone receiving this message. It displays when the system detects an anomaly in the total that may indicate someone is "hacking" the cart. You should ask the customer if they remember what they were doing at the time, and then open a ticket with that information. This is a pretty odd scenario if the customer was just checking out normally.