Customer gets logged out

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Hi - Running PC 3.51 upgrading soon...But anyways.....

Spent 25min on the phone with a customer.
He can log in to PC - and then clicks the button to "start shopping"
This brings him to the main page where he sees his special pricing level.

However - if he clicks on the left side menu tree items PC logs him out, which can be verified by looking at the right side column where it says customer account: login/register
A back arrow takes him back. If he searches for an item, he is also logged out.

I can not ducplicate the problem on my end, It works on my computer when I log in. He is using IE (he could only tell me he bought the computer in the past 6 months) not the version level.

I asked him to get firefox or chrome, he said why should he change just for my website.
I thought it was a cookie or security setting error - but we checked and he is set at medium like my computer is in the IE settings.

Any ideas?
Thanks.

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mrindian Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote mrindian Report Post Thanks(0) Quote Reply Topic: Customer gets logged out Posted: 07-November-2012 at 7:18pm
	Hi - Running PC 3.51 upgrading soon... But anyways..... Spent 25min on the phone with a customer. He can log in to PC - and then clicks the button to "start shopping" This brings him to the main page where he sees his special pricing level. However - if he clicks on the left side menu tree items PC logs him out, which can be verified by looking at the right side column where it says customer account: login/register A back arrow takes him back. If he searches for an item, he is also logged out. I can not ducplicate the problem on my end, It works on my computer when I log in. He is using IE (he could only tell me he bought the computer in the past 6 months) not the version level. I asked him to get firefox or chrome, he said why should he change just for my website. I thought it was a cookie or security setting error - but we checked and he is set at medium like my computer is in the IE settings. Any ideas? Thanks.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 07-November-2012 at 7:53pm
	Hi, See http://wiki.earlyimpact.com/developers/timeout-issues it will almost certainly be a loss of session. Have you ensured there is a redirect to www if the customer leaves it out?
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

mrindian Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote mrindian Report Post Thanks(0) Quote Reply Posted: 07-November-2012 at 8:20pm
	I don't see it as a timeout or session issue - If it works on my computer logged in as him, and another computer here, and testing two different browsers (IE & firefox) if it was a issue with www and not using www I would see it. Any other ideas? Gary

Guests Members Profile Send Private Message Find Members Posts Add to Buddy List Guest	Post Options Post Reply Quote Guests Thanks(0) Quote Reply Posted: 08-November-2012 at 3:41pm
	Hi Gary, Please check on this: ASP Session Properties must be configured in IIS 7 with keepSessionIdSecure/"New ID On Secure Connection" set to false This will mitigate against the user ending up with different carts under HTTP and HTTPS.