Help - product reviews not showing up...

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

Hello all!

I've got a dilemma and I'm hoping someone can help.  I've put in a ticket with support and have done what they advised me to do so far, but I'm still having an issue.

My product reviews are not showing up on my product pages.  I've made sure that the feature is turned on in my shop, and I had some text there before I did the update that I could see even if there were no reviews yet.  Now, I can't see anything, there's no way for anyone to leave a review at all!

I have confirmed that my viewprd and viewPrdCode files match the new 3.5 update files that I just received.  In other words, I did no customizations to the code there - and those were the files that support advised me to reload.  Still no change...

I'm personally wondering if I've modified out the wrong thing from my viewPrdL file.  I cannot seem to find my orignal backup files so I can check it against my current file, so I'm hoping support will allow me to do a re-download if nothing else.

In the meantime, I thought I'd post here and see if I could get any tips on how to proceed or what bit of code I'm looking for.  I was expecting to see something like this in the viewPrdL but for REVIEWS instead:

-----------------------------------------------------------------------
<!-- Start long product description -->
<%          
'***********************************************************************
' 12) LONG DESCRIPTION            
'***********************************************************************

'~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
' START:  Display long product description if there is a short description            '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
pcs_LongProductDescription         
'~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
' END:  Display long product description if there is a short description            '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

'************************************************************************
' END LONG DESCRIPTION            
'************************************************************************
%>
<!-- End long product description -->
----------------------------------------------------

But there seems to be no code in the viewPrdL file that references product reviews.

Any ideas or tips on how I can proceed until I can either find my original backup files (I know, I know - how can I not have a backup?!) or download a fresh copy to compare them with....

Thanks!  

Edited by thegardenbath - 11-November-2008 at 10:35am

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
thegardenbath Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11-June-2008 Location: South Carolina Status: Offline Points: 0	Post Options Post Reply Quote thegardenbath Report Post Thanks(0) Quote Reply Topic: Help - product reviews not showing up... Posted: 11-November-2008 at 10:33am
	Hello all! I've got a dilemma and I'm hoping someone can help. I've put in a ticket with support and have done what they advised me to do so far, but I'm still having an issue. My product reviews are not showing up on my product pages. I've made sure that the feature is turned on in my shop, and I had some text there before I did the update that I could see even if there were no reviews yet. Now, I can't see anything, there's no way for anyone to leave a review at all! I have confirmed that my viewprd and viewPrdCode files match the new 3.5 update files that I just received. In other words, I did no customizations to the code there - and those were the files that support advised me to reload. Still no change... I'm personally wondering if I've modified out the wrong thing from my viewPrdL file. I cannot seem to find my orignal backup files so I can check it against my current file, so I'm hoping support will allow me to do a re-download if nothing else. In the meantime, I thought I'd post here and see if I could get any tips on how to proceed or what bit of code I'm looking for. I was expecting to see something like this in the viewPrdL but for REVIEWS instead: ----------------------------------------------------------------------- <!-- Start long product description --> <% '********************************************************************* ' 12) LONG DESCRIPTION '******************************************************************* '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ' START: Display long product description if there is a short description '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ pcs_LongProductDescription '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ' END: Display long product description if there is a short description '~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ '******************************************************************** ' END LONG DESCRIPTION '********************************************************************** %> <!-- End long product description --> ---------------------------------------------------- But there seems to be no code in the viewPrdL file that references product reviews. Any ideas or tips on how I can proceed until I can either find my original backup files (I know, I know - how can I not have a backup?!) or download a fresh copy to compare them with.... Thanks! Edited by thegardenbath - 11-November-2008 at 10:35am

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 11-November-2008 at 12:41pm
	Hi, There's no references in viewPrdL to reviews. viewPrdL is used as an "include" in viewPrd - If you look at the asp code in viewPrd you should find that there is an include for viewPrdL and about 25-30 lines later a section "PRODUCTS REVIEW ZONE" and an include for prv_increviews.asp I can see the product review on "Velvet Butter Creams", but not on other products at the moment. I'll go and scratch my head a bit more about this one....
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 11-November-2008 at 12:58pm
	Hi, OK -I have a fair idea as to the area to investigate and will pass it to someone who knows what they are doing . We will respond via your support ticket when we have an answer!
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 12-November-2008 at 5:30am
	Just to update this thread. We are not able to replicate the problem in our test stores. As far as we can see there are no issues with customer reviews in ProductCart v3.5. So we notified the customer via our Support Ticket system.
	The ProductCart Team Home of ProductCart shopping cart software