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No shipping rates???
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kclark1515 View Drop Down
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Joined: 20-October-2009
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote kclark1515 Quote  Post ReplyReply Direct Link To This Post Topic: No shipping rates???
    Posted: 11-May-2010 at 8:19am
I am trying to test my cart...I believe I have all of my shipping set up correctly - USPS account, etc.  But, I'm getting this message when I try to check out:
 
No shipping rates were returned for your order. The shipping provider's server may be unavailable at this time. Please try again in a few minutes. If the problem persists, please contact the store administrator.
 
Any ideas???
 
https://www.toastheads.com/store/pc/viewcategories.asp
 
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Greg Dinger View Drop Down
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Points: 238 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Greg Dinger Quote  Post ReplyReply Direct Link To This Post Posted: 11-May-2010 at 10:42am
You have to get USPS to move your account to production.  Best to call and discuss with them - seems to go faster than e-mail.
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JamesD View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JamesD Quote  Post ReplyReply Direct Link To This Post Posted: 29-November-2010 at 3:15pm
My site is not pulling in the USPS rates either.  I just have the bare-bones ProductCart 4.1 installed, with very little modification (only to some graphics, no code).  Plugged in the web tools user id, called USPS several times to make sure the account is in production -- they say it should be working.  Removed/re-added the shipping settings, still nothing.  I'm at my wits end with this!
 
Any ideas would be welcome!
 
Thanks,
Jim
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ProductCart View Drop Down
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Points: 135 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 29-November-2010 at 5:48pm
Based on past experience, it's likely a case of your USPS account not REALLY being placed in Production mode. There are have been several other customers that were told that their account was 'live', only to find out later that is wasn't. Still, here are some other possibilities to check on:

http://wiki.earlyimpact.com/productcart/shipping-no_shipping_rates_returned
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Brett View Drop Down
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Points: 89 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Brett Quote  Post ReplyReply Direct Link To This Post Posted: 29-November-2010 at 6:02pm
Make sure to enter correct product weights on all of your products. USPS won't be able to return shipping rates without them.
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JamesD View Drop Down
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Points: 0 		Post Options Post Options   Thanks (0) Thanks(0)   Quote JamesD Quote  Post ReplyReply Direct Link To This Post Posted: 30-November-2010 at 5:39pm
Brett,
I made sure that weights were added, but still no luck.
 
Thanks
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