Testing email

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   Hi,
I'm doing some testing, getting familiar with all the features of PC and I'm having a problem getting the email to work.  I entered a test order and when I process the order with "send email" checked I don't get the email to my customer account.  My e-mail settings in the control panel are...

Component = CDONTS
SMTP Server = localhost
From email = a valid domain email address

When I use the "Test your Setting" link I get the email to my domain address, but it seems like everything else like "forgot account password" or "order status changes" doesn't go out to my test customer email address. 

Any help would be greatly appreciated,
Thanks!

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St_Pierce Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14-December-2008 Status: Offline Points: 0	Post Options Post Reply Quote St_Pierce Report Post Thanks(0) Quote Reply Topic: Testing email Posted: 29-March-2009 at 4:36pm
	Hi, I'm doing some testing, getting familiar with all the features of PC and I'm having a problem getting the email to work. I entered a test order and when I process the order with "send email" checked I don't get the email to my customer account. My e-mail settings in the control panel are... Component = CDONTS SMTP Server = localhost From email = a valid domain email address When I use the "Test your Setting" link I get the email to my domain address, but it seems like everything else like "forgot account password" or "order status changes" doesn't go out to my test customer email address. Any help would be greatly appreciated, Thanks!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 29-March-2009 at 5:27pm
	Hi, The place to start is "Help > Troubleshooting Utility". Also, in "Settings > Email Settings", just under the drop own for selecting the component there is a "Test your Settings" tab. If that works then so should the rest of the emails. wiki.earlyimpact.com/productcart/settings-email#smtp_server
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

cognecy Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 18-March-2006 Location: United States Status: Offline Points: 8	Post Options Post Reply Quote cognecy Report Post Thanks(0) Quote Reply Posted: 29-March-2009 at 5:54pm
	St_Pierce, When you test the email functions it is always a good idea to test to an external email address like a gmail,yahoo, or msn address. Basically any address that is not attached to your domain name. Since the available email components are installed on your hosting server I have seen quite often that Store owners will test to their own email address (which is of the same URL as the store or "in-network") and it works fine ... but, that is not an indication of whether it will work for off-network addressees (like a customers would be). If you are using the current version of ProductCart you can change the destination email in the Test Email Pop-up window. Also I would not recommend using CDONTS as this is no longer supported by Microsoft (deprecated since IIS5 or pre-'windows server 2000'). Many hosting providers do not support or even include it on their servers. If you want a generic email handler that will work on all windows server hosting choose the CDOSYS (CDOSYS is the new improved interface for SMTP mail and carries much less overhead). Good Luck
	Mark Shipp Cognecy Solutions, LLC Hosting/Design/Customization/Database Migration www.cognecy.com www.cognecy.co.uk

St_Pierce Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14-December-2008 Status: Offline Points: 0	Post Options Post Reply Quote St_Pierce Report Post Thanks(0) Quote Reply Posted: 29-March-2009 at 10:32pm
	Thanks for the replies.... I switched to component CDOSYS. Sorry I didn't specify this in my original post but I do have a "test customer" with a yahoo email account. I eventually received those emails about an hour or two later. So after some more testing, here is what I have figured out... If I pretend I am a customer and use the "forgot password" or place a test order within my store (and wait for the "order received" email), I will get the respective email to my test customers account (yahoo) in anywhere between 20 to 90 minutes later. I do receive the "new order" email to my stores domain almost immediately. Also, If I send an email from the "test customer" yahoo account to my stores domain email, which is setup with an auto-reply, I get that reply (to my test customers email) very quickly as well. I contacted my hosting company and they said that localhost can be used as SMTP server. It just seems as though emails to customers from within Product Cart are taking a long time to be received. Are there any other setting that I may be overlooking? Thanks again!

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 29-March-2009 at 10:51pm
	Hi, If the emails are "slow" it could be down to several causes, but not ProductCart :-) Check the email headers to see at what point the email is being held up. Also try sending emails to the target email address from your desktop to see how long they take. If it turns out to be the server then ask your hosting company to investigate.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

St_Pierce Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14-December-2008 Status: Offline Points: 0	Post Options Post Reply Quote St_Pierce Report Post Thanks(0) Quote Reply Posted: 30-March-2009 at 10:04am
	Hi Hamish, Thanks for the reply... When you say look at the email header are you refering to the time-stamp? If so, they have the time when they were actually created not delivery time. I can send an email to the target email address (yahoo) from itself and from msn and receive it within a few seconds. I can send an emai from the target email address to my domain email address and get a response within seconds since it uses an auto-responder. I placed another test order with an msn test account and have not received the "order received" email yet... it's been over an hour. Also I NEVER received a "forgot password" email that I submitted at 10:30 last night from a yahoo test account. Is there any way for me to see email traffic within PC control panel? I don't think so. I have my hosting company looking at some things but they say they are not experiencing any problems, and that yahoo was experiencing delay, but it's the same thing when I test with msn. Currently setup as... Component = CDOSYS SMTP server = localhost Store Manager email = admin@mydomain.com From email = sales@mydomain.com Thanks again. One other thing that I tested... I used the PC Demo store and received my email immediately. Also, looked at the PC demo control panel and we seem to be setup the same. Edited by St_Pierce - 30-March-2009 at 11:33am

St_Pierce Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 14-December-2008 Status: Offline Points: 0	Post Options Post Reply Quote St_Pierce Report Post Thanks(0) Quote Reply Posted: 30-March-2009 at 4:52pm
	All is good! Thanks for all the help!