Automate address verification with UPS

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   I think there needs to be a address validator and not let the customer select whether they are residential or commercial. We are getting more & more customers selecting commercial when they are not. We have asked some customers why they selected commercial & they think just because they have a business in there home that it automatically makes them a commercial address.

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hhsign Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31-October-2008 Status: Offline Points: 0	Post Options Post Reply Quote hhsign Report Post Thanks(0) Quote Reply Topic: Automate address verification with UPS Posted: 18-November-2010 at 11:45am
	I think there needs to be a address validator and not let the customer select whether they are residential or commercial. We are getting more & more customers selecting commercial when they are not. We have asked some customers why they selected commercial & they think just because they have a business in there home that it automatically makes them a commercial address.

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 18-November-2010 at 1:33pm
	Many don't understand that UPS requires them to have a separate entrance to qualify as commercial. I had the same issue here, when we moved up here. We have two buildings, one for the business and one for the home. This property was a private residence prior, so UPS had it as residential in the system. We had to ask them to change it, and they said that they will have a drive inspect this to make sure it qualifies under their rules. We did, but this shows you that they just don't know or take someones word for it. Home offices will never qualify under their rule. I prefer to set it to residential for all shipments. That will take the shipping cost question out of the equation and I make a little bit extra on the few that are commercial. Most of the time we pay extra anyway, because the cart does not take packing material weight into consideration.
	Katharina ***************** www.GermanPlaza.com *****************