ProductCart E-Commerce Solutions Homepage
Forum Home Forum Home > ProductCart > Using ProductCart
  New Posts New Posts RSS Feed - Order confirmation issues
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Order confirmation issues

 Post Reply Post Reply
Author
Message
majorfeedback View Drop Down
Newbie
Newbie


Joined: 16-February-2018
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Topic: Order confirmation issues
    Posted: 16-February-2018 at 6:46pm
I was having trouble with my stores confirmation e-mail after an order. Instead of displaying the name of the customer from the database it says:

Quote Dear <CUSTOMER_NAME>

We wanted to let you know that order number <ORDER_ID> that you placed on <TODAY_DATE> has been processed and will be shipped soon.


Any ideas of how I can fix this?
Back to Top
GMKelly View Drop Down
Newbie
Newbie
Avatar

Joined: 14-June-2006
Location: United States
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 20-February-2018 at 7:09pm
Hello, What version of Product Cart are you using?
Gerrit
Back to Top
majorfeedback View Drop Down
Newbie
Newbie


Joined: 16-February-2018
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 8:11am
Currently using product cart v5.02
Back to Top
GMKelly View Drop Down
Newbie
Newbie
Avatar

Joined: 14-June-2006
Location: United States
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 10:56am
If you have a support plan, probably best to submit a support request to Netsource.

Gerrit
Back to Top
GMKelly View Drop Down
Newbie
Newbie
Avatar

Joined: 14-June-2006
Location: United States
Status: Offline
Points: 3
Post Options Post Options   Thanks (0) Thanks(0)   Quote GMKelly Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 10:58am
well, 5.02 is fairly old, and had quite a few issues.  several releases were issued since that version.  If it is an option for you, I recommend you upgrade to the latest version.

Gerrit
Back to Top
majorfeedback View Drop Down
Newbie
Newbie


Joined: 16-February-2018
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 23-February-2018 at 3:16pm
Is upgrading a fairly easy process? What is the latest version? 

Thank you for the help!

Edited by majorfeedback - 23-February-2018 at 3:18pm
Back to Top
majorfeedback View Drop Down
Newbie
Newbie


Joined: 16-February-2018
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote majorfeedback Quote  Post ReplyReply Direct Link To This Post Posted: 07-August-2018 at 2:09pm
Still haven't been able to fix this. 
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.063 seconds.