Improving ProductCart for phone ordering

Sawan,

I could use some functionality like this.  I get plenty of orders by phone which I typically just enter in same as a customer would on the website front end.  It would be nice to have a simple admin interface to locate products, add them to the cart, calculate shipping and tax and produce a final quote on screen to verbalize to the customer, in addition you could continue on and enter your customer information, then be emailed the quote or submit as an order after grabbing credit card/payment details.

Nevertheless, the idea is a good one and I would certainly benefit from it.

Let me know when it's debugged and ready to go.

Thanks,

Jeff G

DockGear.com

Edited by dockgear - 07-September-2006 at 6:30pm

This sounds like an interesting behavior from the admin area. I would be interested to test it out & evaluate it in my store also if you wish.

taking on extra staff to deal with high volume traffic and calls over holiday periods is ifficult to manage at the best of times so any help to simplify the telephone ordering process is to be welcomed. Even with the first rate back end customisation of productcart some of our temp staff are a little daunted by a myriad of menus and options.

this is an excellent project Sawan, good job fella!

You might consider putting Frame 1 at the bottom, so that it flows logically.

Hi Everyone,

I have added one more feature in admin section to make the add-on user friendly.

This mod can be launched from the admin area and search for a client, then place an order for that client. You will find a new link just like in screen 1 below.

Example: Cust A calls company rep R to make a purchase over the telephone. Rep R goes into the admin area, selects the customer or creates a new one, then uses the mod to fill the cart, then go to checkout. The mod know/remember the login credentials to proceed with the order.

Long story short, the mod can work from user as well as from admin area both serving the same purpose.

Thanks to dcunningham for the suggestion.

I am ready to launch the mod now.

Regards,
Sawan