Inventory issue

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   We are having a problem and haven't been able to pinpoint where or what might be causing it.
Maybe someone else has had the same issue.
Here's the issue.  The item is marked active but has sold out, the inventory level is 0.  Disregard inventory is not checked.  Allow-backordering is marked no.
Customers have mysteriously been able to buy the item.  When we try to duplicate the issue and purchase the item, it shows out of stock (which is correct).  
It seems that this issue occurs after we add new items to the store.
Has anyone had anything similar happen?  Any ideas? 
 Any help would be appreciated!
Thanks,

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EarlJ Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02-May-2007 Location: United States Status: Offline Points: 4	Post Options Post Reply Quote EarlJ Report Post Thanks(0) Quote Reply Topic: Inventory issue Posted: 26-January-2008 at 10:57pm
	We are having a problem and haven't been able to pinpoint where or what might be causing it. Maybe someone else has had the same issue. Here's the issue. The item is marked active but has sold out, the inventory level is 0. Disregard inventory is not checked. Allow-backordering is marked no. Customers have mysteriously been able to buy the item. When we try to duplicate the issue and purchase the item, it shows out of stock (which is correct). It seems that this issue occurs after we add new items to the store. Has anyone had anything similar happen? Any ideas? Any help would be appreciated! Thanks,

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 26-January-2008 at 11:38pm
	We have confirmed 2 errors in our system with PC. Scenario 1: Some has ordered and item. Later, perhaps a week, they come back for more. They log in and go to their account. Here they can click on repeat the order. This is how they can order out of stock items. Another issue we have is paypal. Items paid by paypal are not deducted from inventory levels, leaving you with an incorrect inventory count. Katharina

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 27-January-2008 at 6:37am
	Hi Katharina, as far as we know these issues don't exist in the latest version of ProductCart. Please update to version 3.11. If you believe that this does not fix the problem, please submit a support ticket.
	The ProductCart Team Home of ProductCart shopping cart software

katharina Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 25-October-2005 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote katharina Report Post Thanks(0) Quote Reply Posted: 27-January-2008 at 10:28am
	Sorry forgot to mention the version I'm using. Will be upgrading soon. Katharina