It looks like USPS's API is down

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   It is causing the Shipping Method section to error out. That error causes customers to not be able to check out. I've noticed the demo store here is having the exact same problem. Maybe the ship method section should not go entirely down if one provider is down? I had to remove USPS as a shipping option to allow my customers to be able to check out. 

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razor150 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29-May-2008 Status: Offline Points: 7	Post Options Post Reply Quote razor150 Report Post Thanks(0) Quote Reply Topic: It looks like USPS's API is down Posted: 21-October-2010 at 12:49pm
	It is causing the Shipping Method section to error out. That error causes customers to not be able to check out. I've noticed the demo store here is having the exact same problem. Maybe the ship method section should not go entirely down if one provider is down? I had to remove USPS as a shipping option to allow my customers to be able to check out.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 12:53pm
	Yep, I agree, we have just had a flurry of support requests about this issue - USPS definately have a problem right now.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

ybravo12 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05-January-2009 Location: California Status: Offline Points: 0	Post Options Post Reply Quote ybravo12 Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 1:10pm
	I discovered this problem as well, and was surprised to learn that the "custom rates" would not even appear. If the USPS automated system is down, it would be nice if Product Cart would at least retrieve the custom rates as an alternative. I had to disable the USPS rates so that UPS and custom rates would appear.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 1:12pm
	Hi, We saw the same issue and we are investigating as a matter of urgency. I the meanwhile the action you took of disabling USPS is the corrcet remedial action.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

Greg Dinger Members Profile Send Private Message Find Members Posts Add to Buddy List Certified ProductCart Developers Joined: 23-September-2006 Location: United States Status: Offline Points: 238	Post Options Post Reply Quote Greg Dinger Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 1:31pm
	I have 2 reports of this and Clay has 2 more.

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 2:24pm
	Folks, Looks like USPS servers are back to normal - please check on your sites. We are still working on a solution to prevent this impacting stores in future - lots of dicussion going on! I expect there will be a post on the Just In section and/or a tweet about it.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

rehook Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13-December-2006 Location: United States Status: Offline Points: 0	Post Options Post Reply Quote rehook Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 2:27pm
	Yes, this thread saved me some time.. I was getting ready to contact USPS to find out what was going on. I had disabled USPS also to get things back working again. Is there going to be a notification from EI when it's ok to enable it again, or are we on our own?? Thanks Rick

Hamish Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56	Post Options Post Reply Quote Hamish Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 2:47pm
	Hi Rick, I'm guessing our posts crossed. Looks like all is well now. I suggest subscribing to out Twitter page.
	Editing ProductCart Code? See WIKI Guidelines for Editing ProductCart's ASP Source Code

ProductCart Members Profile Send Private Message Find Members Posts Add to Buddy List Admin Group ProductCart Team Joined: 01-October-2003 Status: Offline Points: 135	Post Options Post Reply Quote ProductCart Report Post Thanks(0) Quote Reply Posted: 21-October-2010 at 2:54pm
	You can also see Twitter updates right from the Control Panel (Help > Twitter Updates).
	The ProductCart Team Home of ProductCart shopping cart software

somasekhar Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26-October-2010 Status: Offline Points: 0	Post Options Post Reply Quote somasekhar Report Post Thanks(0) Quote Reply Posted: 26-October-2010 at 12:27pm
	Hi everyone, Today also we are facing the same problem USPS API. Can any one help to solve the issue. What are the remedies which you take to avoid this situation.