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Notifying Affiliates when order is cancelled. |
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highgravity 
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Joined: 08-May-2006 Location: United States Status: Offline Points: 21 |
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 Topic: Notifying Affiliates when order is cancelled.Posted: 08-July-2011 at 1:04pm |
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I have discovered that even though affiliates are notified when a commission is earned, they are not notified if an order that earned them a commission is cancelled. It just disappears from the reports.
One of our affiliates noticed a commission that he received a notice on wasn't listed in the reports and he didn't receive the commission. Is there a quick fix to address this? |
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Desiree Knott
High Gravity Homebrewing & Winemaking Supplies 7142 S Memorial Dr. Tulsa, OK 74133 (918) 461-2605 desiree@highgravitybrew.com http://www.highgravitybrew.com |
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macleather
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Joined: 23-June-2008 Location: Los Angeles Status: Offline Points: 3 |
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Posted: 08-July-2011 at 6:40pm |
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I have experienced a similar issue regarding affiliates. Not with cancelled sales but with returns. It seems that no credit is issued in the reports for an item that is returned where an affiliate received a prior commission. I asked about this before but didn't get an answer. Maybe EI can take a look at the logic.
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