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order status, please enter a value |
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JWL 
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Joined: 15-August-2008 Status: Offline Points: 0 |
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 Topic: order status, please enter a valuePosted: 11-May-2009 at 9:28pm |
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I'm trying to cancel an order, but when I click the cancel order button, a popup says enter a value, I've never seen this before - is this a problem with my hosting maybe?
Edited by JWL - 11-May-2009 at 9:29pm |
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JWL
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Posted: 12-May-2009 at 11:32am |
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can someone help with this, it's causing problems.
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Hamish
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Joined: 12-October-2006 Location: United Kingdom Status: Offline Points: 56 |
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Posted: 12-May-2009 at 11:46am |
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Hi, Please raise a support ticket with details of the order that is causing the problem.
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JWL
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Posted: 13-May-2009 at 3:31am |
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If anyone else has this problem it's caused by an error of sorts on Paypal checkout - the customer didn't input a telephone number, and that's why I got this message when trying to change the order status. You can avoid this by making this change to your Paypal settings:
- Log in to your PayPal account - Navigate to your PayPal settings by selecting "Edit Profile" - Next, click "Website Payment Preferences" - Now make the phone number mandatory so that customer does not forget to enter something - The phone number will now be filled in your ProductCart control panel for every order |
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