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payment gateway: last digit zero dropping

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AIMEE View Drop Down
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    Posted: 20-July-2010 at 1:22pm
Hi-
We are using skipjack as our payment gateway and are having an issue with cc payments on orders greater than 1000 that end in a zero.  The order totals are correct as ex: 1292.40, but after you enter cc info and click the submit button, the cc authorization changes to 129.24...it drops the last zero and moves the decimal.  Orders / cc pmts that are over 1000 and do not end in zero are fine.
 
Is anyone else having this issue?  Any comments, help or advice would be greatly appreciated.
 
Sincerely,
Aimee Moore
Accounting
Seattle Sports Co., Inc.
Aimee Moore
Accounting
Seattle Sports Co., Inc.
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Hamish View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Hamish Quote  Post ReplyReply Direct Link To This Post Posted: 20-July-2010 at 1:27pm
Hi Aimee,
     Please raise a support ticket so we can properly investigate.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AIMEE Quote  Post ReplyReply Direct Link To This Post Posted: 20-July-2010 at 1:38pm
I am new to this forum as of today.  How do I raise a support ticket?
Aimee Moore
Accounting
Seattle Sports Co., Inc.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ProductCart Quote  Post ReplyReply Direct Link To This Post Posted: 20-July-2010 at 1:51pm
Hi Aimee,

We just visited your Web site and - from taking a quick look at the storefront - it appears that you are using an old version of ProductCart. Which version are you using specifically? The problem that you are experiencing might be related to the fact that you are using an old version of the SkipJack integration.

To open a support ticket you need to be enrolled in the "ProductCart Support & Updates" service. This service gives you access not only to technical support, but also to all updates and upgrades for 1 year. For detailed information on our support policy, please see: http://www.earlyimpact.com/productcart/support_updates.asp

Once you are enrolled, simply log into your account on the Early Impact software store and follow the instructions on the screen.
The ProductCart Team

Home of ProductCart shopping cart software
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Post Options Post Options   Thanks (0) Thanks(0)   Quote AIMEE Quote  Post ReplyReply Direct Link To This Post Posted: 20-July-2010 at 1:58pm

We are using Product Cart version 3.51  

We set-up skipjack integration in 6/2009 and have been just recently (in the past couple months) running into this dropping zero issue.
Aimee Moore
Accounting
Seattle Sports Co., Inc.
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